Route Service Operations Manager

2 weeks ago


Taber, Canada UniFirst Full time

Unlock a Career with UniFirst: Route Service Manager Role

About Us

At UniFirst, we're an industry leader in uniform rental, lease, and facility services products. Our growth has led to becoming one of the largest companies in the garment services industry, with over 14,000 employee Team Partners across the US, Canada, Mexico, and Europe.

Estimated Salary: $60,000 - $80,000 per year

This role is part of our team that drives business growth, operating cost targets, and delivering exceptional customer service. As a Route Service Manager, you'll lead all functions and operations aspects of the service department, ensuring we meet our goals.

Job Description:
  • Manage Daily Activities: Oversee daily operations, creating a positive work environment and driving productivity.
  • Team Leadership: Develop and lead a diverse team to deliver best-in-class customer service through coaching, direction, and career development.
  • Hire and Train: Recruit, train, and develop service employees to ensure they have the skills needed to excel in their roles.
  • Customer Focus: Instill a 'Customers for Life' attitude within the service team by maintaining strong customer service standards.
  • Safety and Maintenance: Ensure vehicle safety and maintenance of the fleet.
Required Skills and Qualifications:
  • Customer Service Experience: Prior experience in customer-facing roles is essential.
  • Problem-Solving: Ability to solve practical problems, handle various customer concerns, and remain calm under pressure.
  • Leadership: Strong leadership abilities, including negotiation, training, coaching, and teamwork.
  • Computer Proficiency: Proficient in Microsoft Suite and able to adapt to new technologies.
  • Communication: Excellent verbal and written communication skills.
Benefits:
  • RRSP with Company Match: A matched retirement savings plan to help you secure your future.
  • Profit Sharing: Share in our company's success and growth.
  • Health Insurance: Comprehensive health coverage for you and your family.
  • Employee Assistance Program: Support when you need it, with access to counseling and more.


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