Pension Benefits Service Specialist

5 days ago

Toronto, Ontario, Canada OMERS Full time
Role Overview

As a Pension Benefits Service Specialist at OMERS, you will be responsible for providing exceptional service to our members, employers, and retirees. This is an exciting opportunity to develop your technical expertise in pension administration and customer service skills.

Job Description

You will assist and support members, employers, and pensioners with inquiries regarding all aspects of the OMERS Pension Plan(s). In addition, you will be responsible for responding to digital communications and initiating transactions for pension administration processes related to current key initiatives such as buy-backs, transfers, and other growth business processes.

Some of your key responsibilities will include:

  • Being the first point of contact to service member calls and digital channel inquiries
  • Developing a deep understanding of how the OMERS pension plans are administered to provide accurate and timely support
  • Providing sound judgment and ensuring information is relayed accurately and in a positive and courteous way
  • Handling a variety of inquiries, which can include resolving any escalated issues
  • Analyzing data to identify issues and working with the appropriate people to problem solve
  • Becoming flexible to take on additional tasks, which includes assisting other teams as required
  • Maintaining productivity standards, service levels, and a high degree of member satisfaction
What You'll Get

In this role, you will have the opportunity to:

  • Develop an in-depth technical pension expertise and high-quality customer service skills
  • Develop a diverse skillset to service multiple channels, including transactional processing, direct contact with members, and other digital communications like live chat and email
  • Grow and develop your skillsets to advance throughout our organization
  • Benefit from continuous learning investment to support your career growth
  • Provide an exceptional experience to 500,000+ members in Ontario throughout their retirement journey
Requirements

To be successful in this role, you will need:

  • Post-secondary education or accreditation in a business-related field
  • A minimum of 2 years of pension benefit administration/client service or relevant experience (considered an asset)
  • Excellent verbal and written communication skills in both English and French
Why Join Us?

At OMERS, we are committed to creating a culture where our employees feel valued, empowered, and supported. We believe in fostering a workplace that promotes diversity, equity, and inclusion, and provides opportunities for growth and development.

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