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Pension Benefits Specialist Associate

1 month ago

Toronto, Ontario, Canada Ontario Teachers' Full time

Job Opportunity

We are seeking a highly skilled Pension Benefits Specialist Associate to join our team at Ontario Teachers'. As a Pension Benefits Specialist Associate, you will play a key role in delivering outstanding service to our members while working with a hardworking team passionate about quality and customer experience.

Key Responsibilities

  • Provide customer service answering direct inquiries (phone, email, web, written) under the supervision of a Team Coordinator and then independently to plan members, pensioners, survivors, other beneficiaries, and third parties.
  • Process pension benefits in accordance with the terms of the plan and other applicable legislation.
  • Review client files, assess eligible benefit scenarios, provide counseling, web support, and perform benefit calculations during the point of contact.
  • Respond to member email and mail inquiries regarding benefit questions, general pension questions, requests for web support, and updates to personal information.
  • Process sophisticated benefit calculations, where you may need to research the method to perform accurate calculations.
  • Meet with clients in person for one-on-one interviews/appointments.
  • Interpret and assess client needs, eligibility requirements, critical issues, reporting requirements, and write-offs.

Requirements

  • Excellent analytical, interpersonal, listening, and multitasking skills.
  • Excellent ability to communicate effectively, both verbally and in writing.
  • Ability to work effectively in a high-pressure environment while maintaining a high standard of accuracy and timeliness.
  • Flexibility, dependability, tact, and diplomacy are required.
  • Familiarity with Microsoft Office, use of social media tools, and online applications.
  • Relevant university degree and/or client service experience required.

What We're Offering

  • Competitive compensation.
  • Numerous opportunities for professional growth and development.
  • A flexible/hybrid work environment combining in-office collaboration and remote working.
  • Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year.
  • Employee discount programs including Edvantage and Perkopolis.

About Ontario Teachers'

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create reflect and embrace diversity of thought, background, and experience. Through our Diversity, Equity, and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking, and mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted, and empowered to be themselves.

How to Apply

Are you ready to pursue new challenges and take your career to the next level? Apply today. You may be invited to complete a pre-recorded digital interview as part of your application.

Accommodations are available upon request for candidates with a disability taking part in the recruitment process and once hired.

Candidates must be legally entitled to work in the country where this role is located.

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