Customer Support Leadership Manager

3 weeks ago


Montreal, Quebec, Canada National Bank Full time

Job Title: Manager specialized user support

Job Summary: As a Manager, Specialized User Support - Wealth Management and Financial Markets/Trading in the User Support team at National Bank, you will lead the teams that are responsible for providing level 2 technical support for Financial Markets and Wealth Management. The selected candidate will be required to manage a team of specialized support agents who provide assistance to customers with complex financial products and services.

Key Responsibilities:

• Provide strategic leadership and guidance to the user support team
• Develop and implement effective support processes and procedures
• Collaborate with cross-functional teams to resolve complex customer issues
• Analyze customer feedback and identify areas for process improvement
• Manage and develop a team of specialized support agents

Requirements:

• 5+ years of experience in a leadership role in a financial institution
• Proven track record of leading high-performing teams
• Strong technical knowledge of financial markets and wealth management products
• Excellent communication and leadership skills

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance


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