Lead Customer Support Director

2 weeks ago


Montreal, Quebec, Canada Logibec Full time

Job Summary:

The Director, Client Support is responsible for leading the customer support team at Logibec. The ideal candidate will have experience in team management, customer support, and best practices in customer service. They will lead, motivate, and support the development of the team to provide excellent services to clients. The Director will also be responsible for implementing work methods, tools, and performance indicators to improve efficiency and customer satisfaction.

Key Responsibilities:

  • Lead, motivate, and support the development of the team in order to provide excellent services to clients.
  • Implement work methods and tools to improve efficiency and customer satisfaction.
  • Establish and monitor performance indicators to determine the achievement of objectives and opportunities to improve customer support.
  • Guide and support the team in the standardization of processes across all customer service teams.
  • Ensure compliance with contractual service level agreements for the handling and resolution of external customer support requests.

Qualifications:

  • Bachelor's degree in management, engineering, information technology, or related field.
  • Management, leadership, or performance training an asset.
  • 5-10 years experience in people management.
  • 5-10 years experience in customer support for B2B software solutions.
  • Experience in best practices and implementation of customer service tools.

What We Offer:

  • Group RRSP with employer participation, and group insurance as of your first day.
  • Flexible hours and competitive vacation allotment.
  • Permanent teleworking possibilities.
  • Continuous training, career development, and advancement opportunities.

Logibec is a company that values teamwork, a commitment to excellence, and striving to make a difference for our clients. We offer a stimulating work environment, opportunities for growth and development, and a chance to work with a team of over 450 employees across Canada.



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