Vendor Relations Manager

1 month ago


Markham, Ontario, Canada Aviva Full time

Aviva is seeking a highly skilled and experienced Vendor Relations Manager to join our Claims Procurement Team. This is a critical role that requires a strong understanding of vendor management and risk mitigation strategies.

Key Responsibilities:

  • Establish and maintain strong relationships with key suppliers and stakeholders to ensure timely completion of vendor management framework tasks and activities.
  • Manage contractual risks and compliance to obligations and service levels, and remediate any risk or performance findings.
  • Develop and implement effective vendor performance scorecarding and performance reviews to drive continuous improvement.
  • Track and mitigate supply chain operational and information security risk.
  • Coordinate with stakeholders and analytics to develop operational reporting to support tracking of key measures.
  • Support procurement and business to review and establish new vendor services, service levels, discounts, and pricing as needed.
  • Act as a Subject Matter Expert to support supplier sourcing activities.
  • Interact with national accounts as required to address issues and requests.
  • Participate in department evaluations to assess efficiency and financial opportunities.
  • Participate in new project development review meetings and support delivery of Claims priorities.
  • Reduce spend and increase vendor quality and efficiency.
  • Regularly evaluate and assess vendor relationships and contracts based on ongoing needs to ensure value, quality, and innovation.
  • Provide oversight and leadership into service delivery and projects, and identify and execute on cost reduction opportunities.
  • Participate in risk and governance reviews and manage remediation activities.
  • Review supply chain compliance and coordinate with business and Vendor Governance to find opportunities for improvement.
  • Negotiate and reach agreement with suppliers/vendors.

Requirements:

  • PMAC or equivalent.
  • MBA.
  • Project Management Skills.
  • Understanding of finance fundamentals.
  • CIP, FCIP, or CRM is an asset.
  • Bilingual French/English preferred.
  • Quality improvement experience (i.e. PMM, Lean Six Sigma).
  • A university degree in business, finance, or other related field.
  • 3-5 years of strong vendor management and risk experience of both commodity and services.
  • Demonstrable record of delivering major and sustainable financial savings.
  • Proven track record of implementation and execution of value-driven projects.
  • Commercial awareness and business acuity (contract development through to execution).
  • Strong experience in financial analytical skills.
  • Problem-solving skills.
  • Ability to work independently and take initiative.
  • Time management and prioritization.
  • Excellent presentation and communication skills at executive level.
  • Strong knowledge and understanding of Aviva Claims structure and processes.
  • Demonstrates sophisticated interpersonal skills.
  • Is service-oriented, self-motivated, goal-oriented, and works well in teams.
  • Advanced relationship management skills.
  • Demonstrates courage and self-confidence.
  • Demonstrates ability to mediate conflict/issue resolution with ability to identify alternative solutions.
  • Actively demonstrates Aviva values in action.

What We Offer:

  • Competitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Our vacation package starts at 4 weeks + the opportunity to buy an extra week.
  • Exceptional Career Development opportunities.
  • We'll support your professional development education.
  • Hybrid working model.

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process, including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.


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