Enterprise Client Success Manager

4 weeks ago

Toronto, Ontario, Canada Broadridge Full time
Job Title: Enterprise Client Success

At Broadridge, we're committed to empowering our associates to achieve their full potential. If you're passionate about developing your career while helping others succeed, we invite you to join our team.

About the Role

We're seeking an Enterprise Client Success professional to join our team. As a key member of our Customer Success organization, you'll play a vital role in driving business growth by building strong relationships with customers and providing solutions tailored to their needs.

Responsibilities
  • Develop and execute strategic plans to drive customer outcomes, adoption, and experience.
  • Lead cross-functional teams to accelerate usage and relay customer needs.
  • Manage and nurture executive relationships with customers, including management of executive-level escalations.
  • Ensure customer expectations are consistently exceeded.
  • Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches.
  • Drive strategic planning sessions with senior enterprise stakeholders to ensure customers can fully leverage Broadridge to meet their performance and operational efficiency goals.
  • Manage customer success team members, providing coaching, mentoring, and guidance to ensure high performance and customer satisfaction.
Requirements
  • Minimum of 5 years of management experience leading teams in digital marketing, CRM, financial technology, SaaS, or enterprise software companies.
  • Minimum of 5 years of experience leading customer success managers, account management, or sales teams with demonstrated success managing distributed teams across cultures, lines of business, and geographies.
  • Strong ability to create and deliver consultative presentations for customers and prospects.
  • Strong operational skills that support an environment of organizational efficiencies and customer satisfaction.
  • Demonstrated experience in analytical thinking, problem-solving, communication, delegation, and planning.
  • Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity.
  • Experience successfully working with senior (C-level) executives.
What We Offer

We're committed to fostering a diverse, equitable, and inclusive environment and providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued.

We're dedicated to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

At Broadridge, we're committed to making a positive impact on our communities and the environment. We're proud to be a company that recognizes and celebrates diversity in all its dimensions.

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