Enterprise Customer Success Manager

4 weeks ago

Toronto, Ontario, Canada SAP Full time
Unlock Your Potential as an Enterprise Customer Success Manager

At SAP, we're seeking a seasoned professional to join our team as an Enterprise Customer Success Manager. As a key member of our organization, you'll play a critical role in driving customer value, business outcomes, and satisfaction.

Key Responsibilities:
  • Advise and influence SAP teams and customers on customer success best practices, including value management, adoption management, and success planning.
  • Link SAP solutions with customer business objectives and value-based outcomes, ensuring seamless integration and maximum ROI.
  • Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and customer objectives.
  • Engage executive and board sponsors proactively in your account, fostering strong relationships and driving business growth.
  • Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers.
  • Influence SAP sales teams and leaders to pursue deals strategically, building long-term customer value and strong customer relationships.
  • Collaborate on end-to-end engagements to ensure adoption, consumption, and renewal are achieved, while mitigating churn risks.
Requirements:
  • 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software/IT solutions.
  • Strong knowledge of the complete SAP offering, including cloud and on-premise software solutions.
  • Experience with long-term planning of resources, technology, and account structure.
  • Knowledge of financial, competitive, and regulatory environments.
  • Understanding of cloud and on-premise software solutions.
  • Experience with complex global transformation programs and execution thereof.
  • Ability to manage in highly complex organizations and apply risk-mitigation strategies.
About SAP:

SAP is a global leader in end-to-end business application software and related services. We help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and a shared passion to help the world run better.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Join us in our mission to unleash all talent and create a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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