Payroll Support Specialist

4 weeks ago

Aurora, Canada Magna International Full time
About us At Magna International, we're committed to developing technologies, systems, and concepts that make vehicles safer and cleaner, while serving our communities, the planet, and people. Our mission is to advance mobility in an expanded transportation landscape. Group Summary As a mobility technology company, we're built to innovate with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to drive change. About the Role We're seeking a knowledgeable and detail-oriented individual to join our team as a Payroll Support Specialist. In this role, you'll provide technical support and guidance to users of the Dayforce payroll system throughout Canada and the US. You'll act as the main point of contact for all payroll-related system issues and inquiries, ensuring timely resolution and maintaining system integrity. Additionally, you'll collaborate with cross-functional teams to implement system enhancements and updates. Your Responsibilities • Serve as primary point of contact for Dayforce payroll related system issues, executing configuration changes and troubleshooting as necessary, in alignment with business requirements. • Provide level 3 technical support, troubleshooting system problems, and guiding users through issue resolution. • Respond to user inquiries and tickets promptly and professionally, resolving issues in a timely manner. • Collaborate with internal stakeholders to understand system requirements, implement enhancements, and facilitate system updates. • Conduct system testing for new features, updates, and fixes, ensuring functionality and reliability. • Maintain accurate documentation of system processes, procedures, and issue resolutions. • Train end-users on system functionalities, best practices, and updates as needed. • Identify opportunities for process improvement and recommend solutions to enhance the efficiency and effectiveness of Dayforce Who we are looking for • Completion of a University Degree. • Minimum 2 years of experience in providing technical support for HR/payroll systems, preferably Ceridian Dayforce. • Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve system issues effectively. • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users. • Proficiency in data analysis and reporting • Understanding of HR, payroll and time operations and experience in employee data management Your preferred qualifications • Knowledge of how Workday HCM works with Dayforce is preferred • Proficiency in Microsoft Office Suite, particularly Excel • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams • Ability to adapt to changing priorities and manage multiple tasks simultaneously • Ability to manage confidential and sensitive employee information • Detail-oriented with strong organizational and documentation skills. What we offer At Magna International, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are. Awareness. Unity. Empowerment. At Magna International, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna International takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.

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