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IT Operations Specialist

1 month ago

Toronto, Ontario, Canada Crescens Inc. Full time
Job Title: IT Operations Support Analyst

About the Role:



We are seeking a highly skilled IT Operations Support Analyst to join our Crescens Inc. team. As an IT Operations Support Analyst, you will be responsible for providing technical assistance and support to our employees, ensuring seamless communication and coordination with other support teams and vendors.



Key Responsibilities:




  • Collaborate with cross-functional teams to resolve issues and implement solutions efficiently.
  • Coordinate and support system changes, user builds, and desk moves, ensuring minimal disruption to operations.
  • Manage incident and problem reporting processes, promptly logging issues, diagnosing problems, and escalating them as needed.
  • Thrive in a fast-paced, high-pressure environment where priorities may shift quickly.


Requirements:




  • Minimum of 5 years of experience in the financial services industry, specifically supporting desktops on the trading floor.
  • 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
  • Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
  • 5+ years of experience supporting Android and iOS devices.
  • Must be willing to work overtime when required.


Preferred Qualifications:




  • Certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.


What We Offer:



As a Crescens Inc. employee, you will have the opportunity to work in a dynamic and collaborative environment, with a competitive salary and benefits package.



How to Apply:



If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter to our Crescens Inc. careers page.