IT Operations Specialist

3 weeks ago


Toronto, Ontario, Canada Interac Corp. Full time

Job Summary

We are seeking an experienced IT Operations Specialist to join our team at Interac Corp. In this role, you will be responsible for ensuring the smooth transition of projects, new products, and new functionality from Build into Operate state.

Key Responsibilities

As an IT Operations Specialist, your key responsibilities will include:

  • Defining and enforcing Enterprise Operational Readiness requirements
  • Facilitating and reviewing project artifacts
  • Ensuring adherence to established standards throughout the Operational Readiness process
  • Effectively communicating with stakeholders
  • Managing risks
  • Providing training
  • Designing workflows for operating models
  • Supporting continual improvement initiatives

Requirements

To be successful in this role, you will need:

  • Excellent communication skills
  • Minimum 5 years of experience in enterprise IT service delivery operations
  • 3+ years of experience with ITSM workflows (ServiceNow or equivalent)
  • Technical knowledge of computer architectures, cloud technologies, and payment systems
  • Project management skills
  • Customer service skills
  • Analytical skills
  • Collaboration and training skills
  • Risk management skills
  • Process improvement skills

About Us

At Interac Corp., we are committed to delivering products and solutions that give Canadians control over their money. We are a community of creative thinkers, problem solvers, technical gurus, and high-performance application developers. We are shaping the future of the digital economy in Canada and want to hear from you.



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