Bilingual Contracting Manager

1 month ago


Mississauga, Ontario, Canada RBC Insurance Services Inc. Full time

Job Opportunity

This position is responsible for providing day-to-day leadership to the contracting team for all distribution channels within Licensing, Contracting and Compensation Services (LCCS). You will manage workflow and metrics and support the business plan for operational efficiency and maintain/improve customer satisfaction.

Key Responsibilities

  • Provide quality leadership to staff in the day-to-day operations of the department- monitoring SLAs, and ensuring metrics are accurately reported
  • Act as primary liaison with Compliance for Contracting issues
  • Review, assess, make decisions on contracting compliance and/or risk issues within authority limits for the Contracting staff
  • Resolve escalated customer issues/complaints and complex problems
  • Develop and maintain relationships with internal and external business partners
  • Partner with other members of the LCCS management team to effectively manage and resolve issues including cross channel issues
  • Support the development and implementation of an integrated services strategy for LCCS and enhance integrated service capabilities to provide a unified and singular face to clients through workflows, policies and procedures, training and education and technology

Requirements

  • Fluently bilingual in both English and French, written and spoken
  • Proven managerial experience
  • Strong analytical, problem solving and communication skills
  • Strong attention to detail and strong customer service
  • Conceptual thinking with the ability to translate strategies and ideas into practical application/program development
  • Experience in Life and Health Insurance

What We Offer

  • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity


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