**Leadership Position for Contracting Department**

2 weeks ago


Mississauga, Ontario, Canada RBC Insurance Services Inc. Full time

Job Description

What is the Opportunity? This position is a leadership role within the contracting department, ensuring day-to-day operations are managed effectively. The successful candidate will oversee workflow and metrics, support business planning for operational efficiency, and maintain/improve customer satisfaction.
What will you do?
• Provide quality leadership to staff in the day-to-day operations of the department
• Act as primary liaison with Compliance for Contracting issues
• Review, assess, make decisions on contracting compliance and/or risk issues within authority limits for the Contracting staff
• Resolve escalated customer issues/complaints and complex problems
• Develop and maintain relationships with internal and external business partners
• Partner with other members of the LCCS management team to effectively manage and resolve issues
• Support the development and implementation of an integrated services strategy for LCCS
What will you need to succeed? Must have
• Fluently bilingual in both English and French, written and spoken
• Proven managerial experience
• Strong analytical, problem-solving, and communication skills
• Strong attention to detail and strong customer service
• Conceptual thinking with the ability to translate strategies and ideas into practical application/program development
• Experience in Life and Health Insurance Nice to have
• Experience in Group InsuranceSpecial Conditions Please note you must be fluently bilingual in both English and French to apply

Job Requirements

  • Fluently bilingual in both English and French
  • Proven managerial experience
  • Strong analytical, problem-solving, and communication skills
  • Strong attention to detail and strong customer service
  • Conceptual thinking with the ability to translate strategies and ideas into practical application/program development
  • Experience in Life and Health Insurance
  • Nice to have Experience in Group Insurance


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