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Hotel Operations Manager

2 months ago


Surrey, British Columbia, Canada Guildford Hotel Ltd. Full time
Job Summary

We are seeking a skilled Night Clerk Supervisor to join our team at Guildford Hotel Ltd. This role is responsible for overseeing the night shift operations, ensuring the smooth delivery of customer service, and maintaining the highest standards of hotel management.

Key Responsibilities
  • Leadership and Supervision: Supervise and coordinate the work of night shift staff, ensuring they are aware of their duties and responsibilities.
  • Customer Service: Assist guests with special needs, provide exceptional customer service, and maintain a positive and welcoming atmosphere.
  • Operations Management: Coordinate, assign, and review work, maintain the operation of computer systems, equipment, and machinery, and arrange for repairs to ensure business continuity.
  • Staff Management: Hire, train, and develop staff in job duties, safety procedures, and company policies.
  • Supply Management: Requisition materials and supplies as needed.
Requirements
  • Education: No degree, certificate, or diploma required.
  • Experience: 1 year to less than 2 years of experience in a similar role.
  • Language: English.
  • Work Hours: 40 hours per week.