Hotel Operations Manager
3 weeks ago
B.C. Ltd is seeking a highly skilled Hotel Front Office Manager to join our team. As a key member of our hotel management team, you will be responsible for ensuring the smooth operation of our front office, providing exceptional customer service, and leading a team of staff to achieve our goals.
Key Responsibilities:- Develop and Implement Policies and Procedures: Create and implement policies and procedures for daily operations, ensuring compliance with company standards and regulatory requirements.
- Supervise Staff: Lead and manage a team of front office staff, providing guidance, training, and support to ensure excellent customer service and high-quality performance.
- Conduct Performance Reviews: Conduct regular performance reviews to assess staff performance, identify areas for improvement, and provide constructive feedback.
- Negotiate with Suppliers: Negotiate with suppliers to secure the best possible rates for materials and supplies, ensuring cost-effectiveness and quality.
- Conduct Training Sessions: Develop and deliver training sessions to staff on new policies, procedures, and technologies, ensuring they are equipped to provide exceptional customer service.
- Negotiate with Clients: Negotiate with clients to secure the use of our facilities, ensuring mutually beneficial agreements.
- Perform Front Desk Duties: Provide exceptional customer service at the front desk, handling guest inquiries, resolving issues, and ensuring a smooth check-in and check-out process.
- Implement Marketing Activities: Develop and implement marketing activities to promote our hotel and attract new customers, ensuring a strong online presence and effective marketing strategies.
- Arrange for Maintenance: Arrange for and oversee maintenance activities to ensure our hotel facilities are well-maintained, safe, and clean.
- Address Customer Complaints: Address customer complaints and concerns in a professional and courteous manner, ensuring customer satisfaction and loyalty.
Requirements:
- 2 years to less than 3 years of experience in a similar role
- Permanent employment
- English language proficiency
- 35 to 40 hours per week
Working for B.C. Ltd:
We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary and benefits package.
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