Host - Restaurant Ambassador

4 weeks ago


Halifax, Nova Scotia, Canada Oliver & Bonacini Restaurants Full time

Host Job Description

As a Host at Oliver & Bonacini Restaurants, you will be the first point of contact for our guests, setting the tone for a memorable dining experience. Under the direction of the Front of House Management Team, you will create a positive and welcoming atmosphere, ensuring that every guest feels valued and cared for.

The Day-to-Day:

  • Effectively manage guest flow to maximize seating capacity and minimize wait times.
  • Communicate with Servers, Bartenders, and Managers to maintain a seamless guest experience.
  • Escort guests to their tables, engage them in conversation, and seat them accordingly.
  • Accurately take reservations and modify guest status in Open Table.
  • Develop a briefing sheet before each shift to inform co-workers of shows, concerts, special events, and notable guests.
  • Possess a working knowledge of the restaurant trade area, including location, surroundings, nearby attractions, and directions.
  • Ensure that the front entrance, host stand, and surrounding areas are fully stocked and free from clutter and debris.
  • Know all table numbers and maintain awareness of which servers are in each section.
  • Fulfill special requests for birthdays, anniversaries, and notable guests, and ensure that all co-workers are informed.
  • Maintain the cleanliness of the washrooms by completing regular checks throughout the shift.
  • Follow all food safety standards and systems.
  • Other duties as assigned or required.

Qualifications

  • Passion for hospitality and delivering exceptional guest experiences.
  • High attention to detail and ability to multitask in a fast-paced environment.
  • Ability to remain calm under pressure and maintain a level of professional urgency and momentum.
  • Strong oral and written communication skills.
  • Minimum 1 year experience in customer service, with restaurant experience considered an asset.


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