Host - Restaurant Ambassador
4 weeks ago
Host Job Description
As a Host at Oliver & Bonacini Restaurants, you will be the first point of contact for our guests, setting the tone for a memorable dining experience. Under the direction of the Front of House Management Team, you will create a positive and welcoming atmosphere, ensuring that every guest feels valued and cared for.
The Day-to-Day:
- Effectively manage guest flow to maximize seating capacity and minimize wait times.
- Communicate with Servers, Bartenders, and Managers to maintain a seamless guest experience.
- Escort guests to their tables, engage them in conversation, and seat them accordingly.
- Accurately take reservations and modify guest status in Open Table.
- Develop a briefing sheet before each shift to inform co-workers of shows, concerts, special events, and notable guests.
- Possess a working knowledge of the restaurant trade area, including location, surroundings, nearby attractions, and directions.
- Ensure that the front entrance, host stand, and surrounding areas are fully stocked and free from clutter and debris.
- Know all table numbers and maintain awareness of which servers are in each section.
- Fulfill special requests for birthdays, anniversaries, and notable guests, and ensure that all co-workers are informed.
- Maintain the cleanliness of the washrooms by completing regular checks throughout the shift.
- Follow all food safety standards and systems.
- Other duties as assigned or required.
Qualifications
- Passion for hospitality and delivering exceptional guest experiences.
- High attention to detail and ability to multitask in a fast-paced environment.
- Ability to remain calm under pressure and maintain a level of professional urgency and momentum.
- Strong oral and written communication skills.
- Minimum 1 year experience in customer service, with restaurant experience considered an asset.
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