Membership Coordinator

3 weeks ago


Vancouver, British Columbia, Canada The Arbutus Club Full time
Membership Administrator

About the Role

The Arbutus Club is seeking a detail-oriented and customer-focused Membership Administrator to join our team. As the point of contact for member inquiries, you will provide timely correspondence and a notable experience for members and guests.

Key Responsibilities

Respond to member inquiries regarding their accounts in a timely manner by navigating and researching transactions, and printing statements upon request.
Responsible for correspondence to members in both email and letter format.
Support the Membership Director with various administrative tasks and projects as needed.
Maintain accurate and up-to-date membership records in our system and make membership adjustments as required.
Lead membership tours to new or prospective members.

Requirements & Qualifications

Excellent verbal, written, and interpersonal communication skills
Minimum of three (3) years of experience working in an administrative/customer service role
Associates, bachelor's degree, diploma or certificate in business or office administration program considered an asset
Must be superb multi-taskers and able to work well under pressure

What We Offer

Competitive salary, based on experience
A daily meal allowance of $12.50 per day
Comprehensive benefits package, including health and dental benefits after 3 months of employment
Healthcare and Lifestyle spending account and RRSP matching after 1 year of employment
Free on-site staff parking and corporate discount for local gym membership
Staff events, training, and opportunities to move and grow within the Club
Work with a fun, diversified team who are passionate about customer service
Be part of Canada's leading private family Club

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