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Claims Analyst
1 month ago
We are seeking a highly skilled and detail-oriented Triage Clerk to join our team at WCB Alberta. As a Triage Clerk, you will play a critical role in analyzing claim history and determining the validity of ATI requests, ensuring that representatives are authorized and the appropriate authority has been granted for claim file information.
Your Responsibilities:- Analyze claim history and determine the validity of ATI requests.
- Review authorizations to ensure representatives are authorized and the appropriate authority has been granted for claim file information.
- Review incoming requests and determine the validity and eligibility of a requestor's request for claim-information.
- Create requests and gather components of the claim file within WCB's secure digital environment.
- Release claim files electronically, accurately and thoroughly in accordance with WCB policy.
- Meet accuracy and statistical requirements on a monthly basis, showcasing your diligence and dedication to your work.
- Work in a high-pace environment, managing your own workload and working with your teammates to carry out the teams priority work.
- Solve problems and communicate with customers in order to avoid any unnecessary delays in service.
- Update business applications ensuring that a high level of accuracy and confidentiality is maintained.
- Communicate both verbally and in writing with external and internal customers.
- Perform other duties as assigned by the Work Coordinator and/or Supervisor.
- A high school diploma, experience in an office and customer service environment are preferred.
- General knowledge of WCB legislation, policy and procedures is considered an asset.
- General knowledge and familiarity with the Freedom of Information and Protection of Privacy Act.
- Proficiency in MS Office (Outlook, Word, Excel).
- Proficiency using business computer applications including eCO and PAM(internal WCB software) is an asset.
- Highly effective in a multi-tasking environment with ability to handle large volume of work while meeting deadlines.
- Reliability and time management skills are integral to success in this position.
- The ability to exercise independent judgment and work with minimal supervision.
- Strong attention to detail.
Grade 4, $44,091 to $48,993 per annum.
This is a temporary, full-time position for approximately one year with the possibility of extension and/or permanency. Candidates under consideration for this position may be asked to complete computer testing. Final candidates for this position are required to undergo a security clearance as a condition of employment.
We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.
Please apply online by submitting a cover letter and resume. We thank all applicants for their interest; however, only candidates under consideration will be contacted.