Team Manager Iii, Claims

1 month ago

Edmonton, Canada TD Bank Full time

**Work Location**:
Edmonton, Alberta, Canada

**Hours**:
35

**Line of Business**:
TD Insurance

**Pay Details**:
$74,500 - $111,700 CAD

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers."

**KEY ACCOUNTABILITIES**

**CUSTOMER**
- Communicate productivity objectives to analysts and contribute to the achievement of business objectives by meeting or exceeding individual and team goals
- Meet or exceed the needs of the customer by managing client calls and resolves complaints balancing the needs of the client and those of the organization
- Participate in the identification of clients’ complaints root causes and implement corrective actions
- Implement corrective actions based on CEI results
- Ensure accurate and timely reserving of claims
- Approve payments and verify analysts’ files
- Ensure necessary due diligence to support the accuracy of all insurance claims

**SHAREHOLDER**
- Support the development and implementation of claims strategies to achieve business objectives and goals
- Plan and execute business activities, review and communicate results, and adjust tactics accordingly
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
- Participate in networking activities and maintain liaison with industry and local insurance market for being aware of and bringing industry’s leading trends into the Company
- Pro-actively work collaboratively with internal and external partners to ensure a legendary customer experience in all interactions
- Ensure employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

**EMPLOYEE / TEAM**
- Responsible for management of the overall team providing both leadership and guidance
- Set targets and objectives for the team, and deliver results
- Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
- Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
- Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
- Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
- Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
- Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
- Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
- Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

**BREADTH & DEPTH**
- Lead a team of claims professionals with moderate authority, handling moderately complex claims in their area of focus and specialization, where activities involve multiple step transactions, multiple systems and jurisdictions and moderate complexity and risk
- Require intermediate process management knowledge and the risk profile for team processes supported
- Act as a team escalation contact for issues raised
- Decision making authority and ambiguity of issues managed are generally limited to complex issues or exceptions
- Time horizon is generally medium to long term, up

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