Retail Ambassador

1 week ago


Victoria, British Columbia, Canada Lindt & Sprüngli (Canada) Full time
Company Overview:
Lindt & Sprüngli (Canada) is a leading chocolate manufacturer with a strong presence in the retail market. Our team of chocolate ambassadors strives to provide exceptional customer experiences in our Lindt Chocolate Shops.

Job Summary:
We are seeking a highly motivated Retail Ambassador to join our team at the May Fair Shopping Centre in Victoria, BC. As a key member of our retail team, you will be responsible for delivering outstanding customer service, driving sales, and promoting our premium chocolate products.

Key Responsibilities:
  • Provide exceptional customer service, ensuring high levels of satisfaction through friendly interactions and product knowledge
  • Assess customers' needs and provide assistance and information on product features and benefits
  • Welcome customers to the store and address their questions in a timely manner
  • Go above and beyond to drive sales and promote our premium chocolate products
  • Remain knowledgeable about our products and offer personalized recommendations
  • Cross-sell and upsell products to increase average transaction value
  • Handle returns and exchanges efficiently and professionally
  • Build trusted relationships with customers through consistent and excellent service
  • Comply with inventory control procedures and visual merchandising standards
  • Act as a brand ambassador, promoting our products and values
  • Support cash handling and inventory duties, including restocking products
  • Assist with corporate gifting and other initiatives as needed

Requirements:
  • Proven work experience as a Retail Sales Associate or similar role
  • Bachelor's degree in Business Administration or related field (or equivalent experience)
  • Basic understanding of customer service principles and sales techniques
  • Track record of achieving sales targets and meeting performance expectations
  • Hands-on experience with POS transactions and inventory management systems
  • Familiarity with visual merchandising standards and inventory control procedures
  • Solid communication and interpersonal skills, with ability to work effectively in a team environment
  • Able to perform under pressure and address complaints in a timely and professional manner
  • Availability to work flexible shifts, including evenings and weekends

Benefits:
As a valued member of our team, you will enjoy a competitive salary of $19/hour, plus opportunities for career growth and development. We also offer a comprehensive benefits package, including health and dental coverage, retirement savings plan, and paid time off.

About Us:
Lindt & Sprüngli (Canada) is committed to providing accommodations for people with disabilities. If you require an accommodation during the application or interview process, please let us know. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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