Customer Service Ambassador

19 hours ago


Victoria, British Columbia, Canada Lindt & Sprüngli (Canada) Full time
Key Holder

Company Overview:
Lindt & Sprüngli (Canada) is a renowned chocolatier dedicated to providing exceptional customer experiences in our retail shops.

Job Summary:
We are seeking a skilled Key Holder to join our team at the May Fair Shopping Centre in Victoria, BC. As a key member of our retail team, you will be responsible for delivering outstanding customer service, driving sales, and maintaining store visual merchandising standards.

Estimated Salary: $19 per hour

Responsibilities:
  • Ensure high levels of customer satisfaction through excellent service
  • Assess customer's needs and provide assistance and information on product features
  • Welcome customers to the store and answer their questions
  • Go the extra mile to drive sales
  • Actively seek out customers in-store
  • Remain knowledgeable on products offered and discuss available options
  • Cross-sell products
  • Handle returns of merchandise
  • Build trusted relationships with customers
  • Comply with inventory control procedures and visual merchandising standards
  • Act as a brand ambassador for our products
  • Support cash handling and inventory duties, including restocking of products

Qualifications:
  • Proven work experience as a Retail Sales associate, Sales representative or similar role
  • Basic understanding of customer service practices and sales principles
  • Track record of achieving sales targets
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with a customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school diploma
  • A passion for chocolate


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