Customer Service Ambassador
19 hours ago
Company Overview:
Lindt & Sprüngli (Canada) is a renowned chocolatier dedicated to providing exceptional customer experiences in our retail shops.
Job Summary:
We are seeking a skilled Key Holder to join our team at the May Fair Shopping Centre in Victoria, BC. As a key member of our retail team, you will be responsible for delivering outstanding customer service, driving sales, and maintaining store visual merchandising standards.
Estimated Salary: $19 per hour
Responsibilities:
- Ensure high levels of customer satisfaction through excellent service
- Assess customer's needs and provide assistance and information on product features
- Welcome customers to the store and answer their questions
- Go the extra mile to drive sales
- Actively seek out customers in-store
- Remain knowledgeable on products offered and discuss available options
- Cross-sell products
- Handle returns of merchandise
- Build trusted relationships with customers
- Comply with inventory control procedures and visual merchandising standards
- Act as a brand ambassador for our products
- Support cash handling and inventory duties, including restocking of products
Qualifications:
- Proven work experience as a Retail Sales associate, Sales representative or similar role
- Basic understanding of customer service practices and sales principles
- Track record of achieving sales targets
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with a customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Availability to work flexible shifts
- High school diploma
- A passion for chocolate
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