Customer Service Representative
2 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Sales Associate at Lindt & Sprüngli (Canada). This part-time role offers the opportunity to provide exceptional customer service, drive sales, and build trusted relationships with customers.
About Us
Lindt & Sprüngli is a leading Swiss chocolatier renowned for its high-quality chocolate products. Our company values excellence, innovation, and customer satisfaction, making it an ideal workplace for individuals who share these principles.
Key Responsibilities
• Ensure high levels of customer satisfaction through excellent service and product knowledge.
• Welcome customers, answer their questions, and provide assistance and information on product features.
• Actively seek out customers in store and remain knowledgeable on products offered.
• Cross sell products, handle returns of merchandise, and comply with inventory control procedures and visual merchandising standards.
• Build trusted relationships with customers and act as a brand ambassador for our products.
• Support cash handling and inventory duties, including restocking of products, and assist with corporate gifting.
• Perform other duties as assigned, such as preparing Daily Bank Deposits and assisting with hiring, training, and evaluating personnel in sales and marketing.
Requirements
• Proven work experience as a Retail Sales associate or similar role.
• Basic understanding of customer service practices and sales principles.
• Track record of achieving sales targets and hands-on experience with POS transactions.
• Familiarity with inventory procedures and solid communication and interpersonal skills.
• Ability to perform under pressure and address complaints in a timely manner.
• Availability to work flexible shifts and a high school diploma.
• A passion for chocolate and commitment to providing exceptional customer service.
Benefits
As a valued member of our team, you will enjoy a competitive salary of $19 per hour, paid on an hourly basis. We are committed to providing accommodations for people with disabilities. Accommodations are available upon request.
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