Customer Service Representative

2 days ago


Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

Delivering exceptional customer experiences is at the heart of our success. As a Customer Care Specialist with NTT Data, you will play a vital role in ensuring that our clients, including President's Choice Financial, receive top-notch service.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries regarding credit card transactions, account maintenance, and online support.
  • Work collaboratively with internal teams to resolve customer complaints and escalate issues as necessary.
  • Analyze customer needs and recommend solutions that meet their expectations.
  • Maintain up-to-date knowledge of program information, business initiatives, and corporate products and processes.

We offer a competitive salary of $19.00 per hour for bilingual candidates (French/English) who are passionate about delivering world-class customer service. If you have a strong commitment to excellence and a desire to work in a dynamic team environment, we encourage you to apply.

Requirements:
  • Fluent English and bilingual skills in French.
  • Excellent communication and interpersonal skills.
  • Superior customer service skills and ability to handle multiple priorities.
  • Demonstrated analytical and problem-solving skills.
  • Proficiency in software tools, including MS Office and internet applications.
  • Able to work rotational shifts, including evenings and weekends.
  • Prior experience in a call center environment or financial services industry is an asset.


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