Customer Service Representative
2 days ago
Delivering exceptional customer experiences is at the heart of our success. As a Customer Care Specialist with NTT Data, you will play a vital role in ensuring that our clients, including President's Choice Financial, receive top-notch service.
Key Responsibilities:- Provide timely and accurate responses to customer inquiries regarding credit card transactions, account maintenance, and online support.
- Work collaboratively with internal teams to resolve customer complaints and escalate issues as necessary.
- Analyze customer needs and recommend solutions that meet their expectations.
- Maintain up-to-date knowledge of program information, business initiatives, and corporate products and processes.
We offer a competitive salary of $19.00 per hour for bilingual candidates (French/English) who are passionate about delivering world-class customer service. If you have a strong commitment to excellence and a desire to work in a dynamic team environment, we encourage you to apply.
Requirements:- Fluent English and bilingual skills in French.
- Excellent communication and interpersonal skills.
- Superior customer service skills and ability to handle multiple priorities.
- Demonstrated analytical and problem-solving skills.
- Proficiency in software tools, including MS Office and internet applications.
- Able to work rotational shifts, including evenings and weekends.
- Prior experience in a call center environment or financial services industry is an asset.
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Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full timeJob DescriptionAs a Bilingual Customer Service Representative at NTT Data, you will be the face of our company, serving as the first point of contact for customers in English or French. Your keen interest in solving customer issues and answering questions, combined with your commitment to delivering exceptional customer service in a caring and considerate...
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Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full timeWe are seeking a highly skilled Customer Service Representative to join our team at NTT Data, working as a Remote Bilingual Customer Care Specialist for President's Choice Financial. This is a full-time, permanent position that offers a competitive salary and benefits package.About the RoleIn this role, you will be responsible for delivering exceptional...
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