Customer Service Representative with Global Impact
3 days ago
As a Bilingual Customer Service Representative at NTT Data, you will be the face of our company, serving as the first point of contact for customers in English or French. Your keen interest in solving customer issues and answering questions, combined with your commitment to delivering exceptional customer service in a caring and considerate manner, makes you an ideal candidate for this role.
Responsibilities:- Deliver first-class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
- Fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
- Respond to complex customer inquiries and complaints in a highly informed, accurate, and responsible manner in accordance with resources provided.
- Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
- Demonstrated passion for customer satisfaction excellence and prior experience in an interactive customer service environment.
- Bilingual (English/French) is a requirement.
- Related experience in the food and/or retail industry considered an asset.
- Strong and developed oral and written communication skills, including typing, spelling, and grammar.
- Demonstrated ability to implement change efforts.
- Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
- Advanced knowledge of PCs and familiarity with system navigation.
- Positive attitude and demonstrated ability to get along with others.
- Professional, empathetic, and naturally caring conversational style.
- Display tact and diplomacy in handling all levels of customer interaction.
At NTT Data, we're committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Our people-focused environment empowers you to shine, no matter who you are. We offer ongoing opportunities to grow your career, comprehensive benefits, and a chance to make a difference in the lives of our clients and communities.
What We OfferWe provide a virtual paid training program, comprehensive benefits package (medical, vision, and dental), Employee Assistance Program, RRSP program options, Short- and Long-Term Disability options, Rewards and Recognition programs, and Internal career advancement opportunities. Our salary range is between $16.20 - $19.90/Bilingual (French/English).
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