Customer Service Representative with Global Impact

3 days ago


Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time
Job Description

As a Bilingual Customer Service Representative at NTT Data, you will be the face of our company, serving as the first point of contact for customers in English or French. Your keen interest in solving customer issues and answering questions, combined with your commitment to delivering exceptional customer service in a caring and considerate manner, makes you an ideal candidate for this role.

Responsibilities:
  • Deliver first-class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
  • Fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care and a professional approach at all times.
  • Respond to complex customer inquiries and complaints in a highly informed, accurate, and responsible manner in accordance with resources provided.
  • Accurately complete appropriate documentation for each interaction, and wrap up by inputting data for call history, sending messages to appropriate third parties when required, and/or initiating the necessary customer fulfillment.
Requirements:
  • Demonstrated passion for customer satisfaction excellence and prior experience in an interactive customer service environment.
  • Bilingual (English/French) is a requirement.
  • Related experience in the food and/or retail industry considered an asset.
  • Strong and developed oral and written communication skills, including typing, spelling, and grammar.
  • Demonstrated ability to implement change efforts.
  • Ability to learn new skills/concepts and apply this knowledge quickly and accurately.
  • Advanced knowledge of PCs and familiarity with system navigation.
  • Positive attitude and demonstrated ability to get along with others.
  • Professional, empathetic, and naturally caring conversational style.
  • Display tact and diplomacy in handling all levels of customer interaction.
About Us

At NTT Data, we're committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. Our people-focused environment empowers you to shine, no matter who you are. We offer ongoing opportunities to grow your career, comprehensive benefits, and a chance to make a difference in the lives of our clients and communities.

What We Offer

We provide a virtual paid training program, comprehensive benefits package (medical, vision, and dental), Employee Assistance Program, RRSP program options, Short- and Long-Term Disability options, Rewards and Recognition programs, and Internal career advancement opportunities. Our salary range is between $16.20 - $19.90/Bilingual (French/English).



  • Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

    Join a Dynamic Team as a Customer Service AmbassadorWe are seeking a highly skilled and passionate Customer Service Ambassador to join our team. As a key representative of our brand, you will be responsible for delivering exceptional customer experiences, providing timely and effective solutions to customer inquiries, and contributing to the growth and...


  • Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

    About the RoleWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in English and French.What You'll Do:Deliver first-class service by accurately assessing and responding...


  • Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

    Customer Service Representative OpportunityAt NTT Data, we are committed to delivering exceptional customer experiences. As a Bilingual Customer Service Representative, you will be the first point of contact for customers in English or French. Your role will be to accurately assess and respond to customer needs, using sound judgment when recommending...


  • Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

    Company OverviewNTT Business Process Outsourcing is a global organization committed to delivering exceptional services to its clients. With a focus on innovation and customer satisfaction, we strive to create an environment where our employees can grow and thrive.


  • Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

    OverviewNTT Data is a leading business process outsourcing provider that offers innovative solutions to drive customer satisfaction and revenue growth. Our team is dedicated to delivering exceptional service experiences, and we're looking for talented individuals to join our ranks as Customer Service Representatives - Financial Operations.Salary$45,000 per...


  • Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

    We are seeking a highly skilled Customer Service Representative to join our team at NTT Data, working as a Remote Bilingual Customer Care Specialist for President's Choice Financial. This is a full-time, permanent position that offers a competitive salary and benefits package.About the RoleIn this role, you will be responsible for delivering exceptional...


  • Bathurst, New Brunswick, Canada Rogers Full time

    Rogers, a leading Canadian communications and media company, is seeking a motivated individual to join its Residential Sales team. This exciting opportunity offers a competitive salary of $60,000 per year, plus commissions.About RogersAt Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive...


  • Bathurst, New Brunswick, Canada Olivier Honda Bathurst Full time

    Job Title:Automotive Sales RepresentativeAbout the Role:We are seeking a highly motivated and results-driven Automotive Sales Representative to join our team at Olivier Honda Bathurst. As a sales professional, you will play a critical role in helping us achieve our goals by providing exceptional customer service, meeting sales targets, and promoting our...


  • Bathurst, New Brunswick, Canada The Mobile Shop Full time

    About The Mobile ShopWe are a leading retailer of mobile devices and services, dedicated to connecting Canadians with the latest innovations in telecommunications.What We OfferCompetitive Commissions Package: Earn a base rate and uncapped commission for your sales efforts.Comprehensive Group Benefits: Enjoy full-time roles with comprehensive group benefits,...


  • Bathurst, New Brunswick, Canada NTT Business Process Outsourcing Full time

    Unlock Your Potential as a Customer Experience AmbassadorWe are seeking a highly skilled and motivated Customer Experience Ambassador to join our team at NTT Data. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through inbound calls from existing and potential customers for our client,...


  • Bathurst, New Brunswick, Canada Uline Full time

    About the RoleWe are seeking a highly motivated Sales Professional to join our team as an Account Development Representative. This is a paid internship opportunity for 17 weeks, available to 3rd and 4th-year university students only.ResponsibilitiesDeliver exceptional customer service and support sales growth in accounts across all industries within your...


  • Bathurst, New Brunswick, Canada Donnelly Automotive Group Full time

    The Donnelly Automotive Group is renowned for its exceptional culture and supportive environment. This long-established dealership prioritizes providing outstanding guest services and nurturing the growth of its team members.Why Choose Our Organization?Commission-based earningsOngoing training and supportComprehensive benefits package, including employee...

  • Lead Branch Manager

    3 weeks ago


    Bathurst, New Brunswick, Canada TD Full time

    Job Summary:We are seeking a seasoned leader to join our team as a Lead Branch Manager, where you will be responsible for driving customer experience excellence and achieving business results.About the Role:In this key leadership position, you will lead a medium-sized team of customer service professionals in delivering exceptional experiences to TD's valued...


  • Bathurst, New Brunswick, Canada Hinduja Global Solutions Full time

    Viser l'excellence dans le service client">Nous recherchons des professionnels compétents et passionnés pour occuper le poste de Spécialiste de service à la clientèle bilingue. En tant qu'agent d'expérience client, vous serez responsable de fournir un service exceptionnel aux clients, répondant à leurs questions et résolvant leurs problèmes...

  • Senior Team Lead

    3 weeks ago


    Bathurst, New Brunswick, Canada TD Full time

    About the JobWe are seeking a highly skilled and experienced Senior Team Lead to join our team as a Customer Experience Manager. As a key member of our leadership team, you will be responsible for leading a medium-sized team to deliver exceptional customer experiences and drive business results.Key ResponsibilitiesMentor and coach your team on advice-giving...


  • Bathurst, New Brunswick, Canada mccainfood Full time

    Are you looking for a challenging and rewarding career in agriculture? Look no further than McCain Foods, a leading global manufacturer of frozen potato products. We are seeking an Agricultural Development Specialist to join our team in Florenceville, Canada.About the Role:We are looking for a highly motivated and organized individual to support our...


  • Bathurst, New Brunswick, Canada Africa World Market Full time

    Job Title: Retail Sales Associate PositionWe are seeking an energetic and friendly individual to join our team as a Retail Sales Associate. This role involves handling incoming goods, creating attractive displays, and providing exceptional customer service.About the JobReceive and inspect goods to ensure they have arrived in satisfactory condition.Pack and...


  • Bathurst, New Brunswick, Canada Glentel Inc. Full time

    About This Opportunity:As a Wireless Store Manager with Glentel Inc., you will play a pivotal role in driving sales success and leading a dynamic team of Wireless Sales Representatives. Located in Bathurst, New Brunswick, this full-time opportunity offers an exceptional compensation package.What You Will Do:Lead and motivate a high-performing team to achieve...


  • Bathurst, New Brunswick, Canada Glentel Inc. Full time

    Unlock Your Potential as a Senior Wireless Retail ManagerEarn an estimated $55,000 - $65,000 per year by leading a dynamic team of Wireless Sales Representatives at The Mobile Shop in Bathurst, New Brunswick.About the RoleWe are seeking a dedicated and results-driven Senior Wireless Retail Manager to join our team. As a key member of our management team, you...


  • Bathurst, New Brunswick, Canada Donnelly Automotive Group Full time

    Company OverviewThe Donnelly Automotive Group prides itself on its commitment to excellence and customer satisfaction. Our positive and supportive atmosphere makes us a great place to grow and develop your career.