Customer Service Representative: Financial Services Professional
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at NTT Data, working as a Remote Bilingual Customer Care Specialist for President's Choice Financial. This is a full-time, permanent position that offers a competitive salary and benefits package.
About the RoleIn this role, you will be responsible for delivering exceptional customer service to existing and potential customers via inbound calls, ensuring their needs are met and exceeded. You will work in a fast-paced environment, collaborating with a team-driven approach to achieve client goals related to service levels and call quality.
As a Brand Ambassador, you will be the first point of contact for our clients, creating positive experiences and engagements. Your primary responsibilities will include:
- Managing inbound customer calls regarding standard credit card inquiries, transactions, account maintenance, and Tier 1 online support.
- Increasing customer confidence by responding to inquiries in a pleasant, courteous, professional, and well-informed manner.
- Identifying customer needs through customer contact while simultaneously reading/updating customer information on the system.
- Acting as a single point of contact, analyzing information presented by the customer, and taking action accordingly based on the nature of the inquiry.
- Escalating complaints/escalations on the first contact, adhering to established procedures.
You will have access to comprehensive training and ongoing opportunities for growth and development within our organization.
About UsNTT Data is a leading provider of business process outsourcing (BPO) services, committed to providing an inclusive and diverse work environment where everyone feels they belong. Our company values diversity, equity, and inclusion, and we strive to create a workplace free from unfair discrimination and harassment.
We offer a range of benefits, including a competitive salary of $19.00 per hour for bilingual candidates, all equipment required for success in your role, virtual paid training, comprehensive benefits package (medical, vision, dental), employee assistance program, RRSP program options, short- and long-term disability options, rewards and recognition programs, and internal career advancement opportunities.
This role requires fluency in English and bilingual (French) skills, excellent communication skills, both verbal and written, tactful communication abilities, superior customer service skills, professional telephone etiquette, analytical and problem-solving skills, ability to work within time constraints, proficiency in software tools, strong keyboarding/data capturing skills, and experience working in a call center environment specifically in a customer service role. We also value previous financial services experience.
About the BenefitsWe offer a comprehensive benefits package, including medical, vision, and dental coverage, an employee assistance program, RRSP program options, short- and long-term disability options, rewards and recognition programs, and internal career advancement opportunities. Our benefits package is designed to support your overall well-being and provide peace of mind.
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