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Halifax, Nova Scotia, Canada Nova Scotia Health Authority Full timeThe OpportunityWe are seeking a highly organized and detail-oriented Registration/Scheduling Clerk to join our team at IWK Health. In this role, you will be responsible for timely patient registration and processing, providing general clerical support to team members, and scheduling of clinic appointments.Key Responsibilities:Register patients for clinic...
Registration/Scheduling Coordinator
2 months ago
We are seeking a highly organized and detail-oriented Registration and Scheduling Clerk to join our team at IWK Health Centre. As a key member of our Ambulatory Surgical Care team, you will be responsible for patient scheduling, timely registration, and processing of patients with appointments in the Orthopaedic Clinic.
Key Responsibilities:
- Register patients for the Orthopaedic Clinics, greet and direct clients
- Make reminder phone calls to patients about upcoming clinic appointments
- Schedule new and follow-up patient appointments, coordinate with various Health Centre departments to book patient appointments
- Answer phone calls, communicate messages and information accurately and appropriately, and redirect inquiries accordingly
- Participate in care team discussions as required, offering input and energy into efforts at improving clinic efficiency and functioning
- Accurately enter/revising patient information in CWS/Meditech
- Complete various health forms
- Maintain adequate supplies and order as needed
- Provide general support to clients and staff (e.g., requisitioning lab, DI tests/procedures, filing, photocopying, making telephone calls, workload data, etc.)
- Other duties as required
Requirements:
- Minimum High School Diploma or G.E.D. required
- Graduate from a recognized office administration diploma program preferred
- Previous experience in a healthcare setting, an asset
- Demonstrated accurate keyboarding and data entry skills, required
- Basic knowledge of computer programs, including email and MS Word, required
- Working knowledge of office equipment (e.g., fax machine, photocopier, scanner, etc) required
- Demonstrated strong time management, analytical, and problem-solving skills required
- Demonstrated excellent organization skills, strong communication (verbal & written) and interpersonal skills required
- Demonstrated ability to prioritize workloads required
- Demonstrated initiative; self-motivated and able to work with minimal supervision/direction required
- Demonstrated high regard for quality, accuracy, and attention to detail required
- Demonstrated ability to work well with others and in an interprofessional team required
- Demonstrated flexibility to meet workload demands required
- Excellent judgment and discretion in handling confidential and/or sensitive information required
- Experience in patient scheduling/booking preferred. Experience with Community Wide Scheduling (CWS) an asset
- Competency in other languages an asset
