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Customer Service Representative

2 months ago


Pembroke, Canada Culligan of Canada Full time

{"title": "Customer Service Representative", "description": "\u003Cp\u003EAt Culligan of Canada, we're committed to providing exceptional customer service and support. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EKey Responsibilities:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAssist customers in person and over the phone in a professional and courteous manner\u003C/li\u003E\u003Cli\u003ESet up deliveries and book service calls\u003C/li\u003E\u003Cli\u003EProcess new contracts, create customer accounts, and schedule installations as required\u003C/li\u003E\u003Cli\u003EPrint and distribute service work orders and route tickets, close work orders, and bill out once completed\u003C/li\u003E\u003Cli\u003EPromote and up-sell products and services to new and current customers\u003C/li\u003E\u003Cli\u003EBook walk-in and phone sales leads with the Sales Team\u003C/li\u003E\u003Cli\u003EMake accounts receivable collections and related calls, forward outstanding invoices as requested\u003C/li\u003E\u003Cli\u003EHandle money, run the cash register and POS machine, balance cash, prepare bank deposits, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc\u003C/li\u003E\u003Cli\u003ERefer unresolved customer grievances to designated departments for further investigation\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EQualifications:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EOutgoing, friendly, and a desire to help people\u003C/li\u003E\u003Cli\003EExcellent interpersonal and phone communication skills\u003C/li\u003E\u003Cli\u003EAbility to multitask and work in a fast-paced environment\u003C/li\u003E\u003Cli\u003EPrevious customer service experience\u003C/li\u003E\u003Cli\u003EIntermediate computer knowledge\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EWhat We Offer:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cstrong\u003ECompensation:\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EHourly base pay\u003C/li\u003E\u003Cli\u003EEmployee referral bonus\u003C/li\u003E\u003Cli\u003EAnnual performance review (potential pay increase)\u003C/li\u003E\u003C/ul\u003E\u003Cli\u003E\u003Cstrong\u003EBenefits:\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EDental care\u003C/li\u003E\u003Cli\u003EExtended health care\u003C/li\u003E\u003Cli\u003ELife insurance\u003C/li\u003E\u003Cli\u003EVision care\u003C/li\u003E\u003Cli\u003EEmployee assistance program\u003C/li\u003E\u003Cli\u003ERRSP match (after three months)\u003C/li\u003E\u003C/ul\u003E\u003Cli\u003E\u003Cstrong\u003EWork/Life Balance:\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003ENo weekends\u003C/li\u003E\u003Cli\u003ENo late nights\u003C/li\u003E\u003Cli\u003EMonday through Friday\u003C/li\u003E\u003Cli\u003EPaid time off\u003C/li\u003E\u003Cli\u003EPaid holidays\u003C/li\u003E\u003C/ul\u003E\u003Cli\u003E\u003Cstrong\u003ETraining:\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003ENo experience is required\u003C/li\u003E\u003Cli\u003EPaid CSR training\u003C/li\u003E\u003Cli\u003EPaid Culligan training\u003C/li\u003E\u003C/ul\u003E\u003Cli\u003E\u003Cstrong\u003EDirect Career Tracks:\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EOffice Manager\u003C/li\u003E\u003Cli\u003ESales Representative\u003C/li\u003E\u003Cli\u003EManagement\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003ESupportive Workplace:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ENon-toxic work environment\u003C/li\u003E\u003Cli\u003EOpen door policy with management\u003C/li\u003E\u003Cli\u003ECompany lunches, dinners, and parties\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EMission:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003EAs the leading quality water expert, Culligan is committed to helping individuals, families, and communities in need of clean, safe water.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cstrong\u003EValues:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ECourage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.\u003C/li\u003E\u003C/ul\u003E\u003C/p\u003E\u003Cp\u003EIf you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EApply today and join our team of dedicated professionals who are committed to making a difference in the lives of our customers\u003C/strong\u003E\u003C/p\u003E"}