Customer Support Representative

2 months ago

Pembroke, Canada Culligan of Canada Full time

**Our Company**
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

**Tuesday to Saturday during Spring, Summer and Fall, Monday to Friday during the winter.**

**Responsibilities**
- Assist customers in person and on the phone in a professional manner
- Set up deliveries and book service calls
- Process new contracts, create customer account and schedule installation, as required
- Print and distribute service work orders and route tickets, close work orders and bill out once completed
- Promote and up-sell products and services to new and current customers
- Book walk-in and phone sales leads with Sales Team
- Make accounts receivable collections and related calls, forward outstanding invoices as requested
- Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
- Refer unresolved customer grievances to designated departments for further investigation

**Qualifications**
- Outgoing, friendly, and a desire to help people
- Excellent interpersonal and phone communication skills
- Ability to multitask and work in a fast-paced environment
- Previous customer service experience
- Intermediate computer knowledge

**We Offer**
- **Compensation**
- Hourly base pay
- Employee referral bonus
- Annual performance review (potential pay increase)
- **Benefits**
- Dental care
- Extended health care
- Life insurance
- Vision care
- Employee assistance program
- RRSP match (after three months)
- **Work/Life Balance**
- No weekends No late nights
- Monday through Friday
- Paid time off
- Paid holidays
- **Training**
- Paid CSR training
- Paid Culligan training
- **Direct Career Tracks: We love to promote from within**
- Office Manager
- Sales Representative
- Management
- **Additional Perks**
- Employee discounts
- **Supportive Workplace**
- Non-toxic work environment
- Open door policy with management
- Company lunches, dinners, and parties

**Our Mission**
- As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

**Our Values**
- Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

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