Customer Service Representative

6 months ago

Pembroke, Canada MacEwen Petroleum Inc. Full time

**OVERVIEW**:
Based at the Company's Pembroke Office, the focus of this role is to provide exceptional customer service, in person and on the telephone, to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and responds to customer and driver inquiries. This role is temporary full-time providing 40 hours per week, worked from Monday to Friday starting in November for a 12-month contract.

**RESPONSIBILITIES**:

- Communicate with customers, in person or on the phone.
- Take customer orders for goods or services; promote goods or services.
- Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
- Performs accounts receivable tasks including contacting customers.
- Daily bank deposits.
- Process over-the-counter lubricant sales.
- Cardlock inventory fuel movements.
- Cardlock administration.
- Complete and review daily truck reports.
- Ensure all customer billing is accurate and on time.
- Ensures supplier invoices are processed accurately and on time.
- Prepares progress reports to ensure processes are in control.
- Contributes to the month-end process.
- Works with sales and operations colleagues to assist in the coordination of installations and/or repairs.
- Provide backup support for other CSRs if required, including in the Shawville, QC divisional office.
- Any other duties which can reasonably be required.

**EDUCATION & SPECIALIZED KNOWLEDGE**:

- High school diploma.
- A minimum of 2 years working in an administrative/clerical, accounting role.
- A demonstrable high degree of computer literacy is essential.
- Ability to quickly and efficiently analyze and evaluate information used to make sound business decisions.
- Exceptional communication skills, both verbal, written, and on the telephone.
- Ability to multi-task and juggle competing deadlines and multiple priorities.

**WHY JOIN THE MACEWEN TEAM?**
- Learn and collaborate with the best in the industry.
- Supportive colleagues and leaders who are passionate about providing exceptional service.
- Competitive compensation package.
- 3 weeks vacation to start.
- RRSP plan with Company match from day one.**OUR CORE VALUES**:
It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.
- Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
- Long-Term Focused - We value long-term success over short-term gains.
- Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
- Do The Right Thing - We stand by our word and do what's right.
- Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
- Ever Evolving - We embrace positive change and always seek to improve.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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