Customer Service Representative

3 weeks ago

Pembroke, Canada Staples Canada Full time

: 1261789

**Position Summary**:
Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of the Copy Centre. Demonstrates a high degree of customer awareness while accurately and expediently processing customers at the checkout. Responsible for processing all general purchases with a focus on generating add-on sales.

**Primary Responsibilities**:

- Ensures exceptional customer satisfaction with accuracy and professionalism while processing purchases and customer orders.
- Takes opportunities for add-on sales to customer.
- Assists in the resolution of customer complaints, returns and exchanges.
- Responds to and directs where necessary, customer inquiries related to copy and technology services.
- Answers telephones and qualifies and directs customers as required.
- Responsible to take and make copy orders accurately.
- Follows all correct cash register operations, as well as maintaining SKU integrity when entering services into the register.
- Maintains loss prevention and privacy standards by completing appropriate paperwork when presented with refunds or exchanges for data products.
- Accepts proper forms of prescribed tender.
- Properly secures company funds and physical inventory at all cash stations.
- Ensures accuracy of customer orders by spot checking throughout processing.
- Completes and balances all daily cash register paperwork and obtains verification.
- Follows proper customer order procedures including special and pre-paid orders, ensuring order forms are completed and priced correctly.
- Stocks and maintains front-end racks/shelves and merchandise areas as assigned.
- Monitors stock levels of front end paper, supplies, register rolls, shopping bags, etc.
- Accountable for signing in/out and logging in/out of own till when required.
- Has a complete understanding of all company policies and procedures relevant to this position, as outlined in the training checklist.
- Maintains general cleanliness of all workstations, lunchroom and washrooms as assigned, according to company standards.
- Identifies and communicates suggestions for improvements in all areas of business.
- Checks all sources of communication for information (white boards, bulletin boards, portal, etc).
- Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager.
- As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises.

**Basic**:

- Ability to resolve customer concerns in a diplomatic manner.
- Ability to engage customers in a friendly and professional manner.
- Capacity to communicate with customers effectively using a variety of mediums.
- Ability to plan, organize and prioritize efficiently while working in both the Service Desk and Copy Centre areas to effectively serve our customers.
- Ability to work effectively with ongoing distractions is necessary.
- Can engage appropriately and work as part of a team.
- Capacity to work independently and seek out assistance as required.

**Preferred**:
**Experience**:

- Three months to one year of previously related experience is preferred.

**Education**:

- Working towards or successful completion of high school is preferred.

**Additional Information**:

- Conditions of the work environment are such that minor stress or physical discomfort may occur.
- You are required to stand in a stationary position for periods of time generally not exceeding two consecutive hours. This would occur while working a cash register.
- You will be exposed to moderately disagreeable levels of noise generated by the copy equipment.

**Job** Retail Locations

**Location(s)** CA-ON-Pembroke

**Schedule** Part-time

**Employment Statement

  • Customer Service Representative

    4 weeks ago

    Pembroke, Canada Irving Big Stop Full time

    Looking for experienced customer service representatives interested in a fast-paced working environment. Job Duties: - Answer incoming customer inquiries - Engage with clients in a friendly and professional manner while actively listening to their concerns - Offer support and solutions to customers in accordance with the company's customer service...

  • Customer Care Representative

    1 week ago

    Pembroke, Canada Ministry of Public and Business Service Delivery Full time

    At ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and services - online, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...

  • Customer Service Representative

    3 weeks ago

    Pembroke, Canada BMO Financial Group Full time

    41 Pembroke Street West Pembroke Ontario,K8A 5M5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 weeks ago

    Pembroke, Canada Culligan Water Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Pembroke location as a Customer Service Representative! Tuesday to Saturday Shift.** The...

  • Customer Service Representative

    5 days ago

    Pembroke, Canada MacEwen Petroleum Inc. Full time

    **OVERVIEW**: Based at the Company's Pembroke Office, the focus of this role is to provide exceptional customer service, in person and on the telephone, to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and...

  • Customer Service Associate

    2 weeks ago

    Pembroke, Canada C.A. Reiche & Sons Limited Full time

    **Job Summary** C.A. Reiche & Sons Limited is looking for a full-time Customer Service Representative to join our team. The Customer Service Representative will be responsible for providing customer service in a courteous and professional manner. **Essential Duties** - Answer incoming calls. - Handle customer inquiries, in a courteous and professional...

  • Customer Service Representative

    2 weeks ago

    Pembroke, Canada BMO Financial Group Full time

    Address: 41 Pembroke Street West Job Family Group: Retail Banking Sales & Service Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the...

  • Customer Service Representative

    3 weeks ago

    Pembroke, Canada BMO Financial Group Full time

    41 Pembroke Street West Pembroke Ontario,K8A 5M5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    3 weeks ago

    Pembroke, Canada McDougall Insurance and Financial Full time

    At McDougall Insurance and Financial we offer our employees; a comprehensive benefits package, McDougall pension plan, staff appreciation days, social events, a branch-wide yearend bonus, a competitive salary and paid vacation time starting at 3 weeks._ Our growing team is looking for a Customer Service Representative in Personal Lines to join our team in...

  • Customer Service Representative

    3 weeks ago

    Pembroke, Canada 7th Heaven Sweets Full time

    **Responsibilities** - Uses communication skills to build strong relationships with customers - Serves every customer in a friendly, polite, and prompt manner. - Works through customer needs and concerns (both in-person and on the phone) - Ensures that the shelves are fully stocked, and presented in an aesthetically pleasing and organized manner - Ensures...

  • Customer Service Representative

    2 weeks ago

    Pembroke, Canada 7th Heaven Sweets Full time

    **Responsibilities** - Uses communication skills to build strong relationships with customers - Serves every customer in a friendly, polite, and prompt manner. - Works through customer needs and concerns (both in-person and on the phone) - Ensures that the shelves are fully stocked, and presented in an aesthetically pleasing and organized manner - Ensures...

  • Customer Service Representative

    2 weeks ago

    Pembroke, Canada Delta Bingo and Gaming Full time

    Under the supervision of the Operations Manager, this position is responsible for performing a variety of duties related to the operations of a Bingo and Vegas style cabinet games with an emphasis on maintaining a high standard of customer service. Duties also include cleaning, cash handling, and the serving of alcohol. This position involves a variety of...

  • Customer Support Representative

    3 weeks ago

    Pembroke, Canada Culligan of Canada Full time

    **Our Company** Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **Tuesday to Saturday during Spring, Summer and Fall, Monday to Friday during the...

  • Guest Service Representative

    4 weeks ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Guest Service Representative

    2 weeks ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team...

  • Part Time Customer Service Representative

    2 weeks ago

    Pembroke, Canada Esso Gas Station Full time

    **Position Available**: Part - Time Customer Service **Employer**: Pembroke Esso **Location**: 1412 Pembroke Street East Pembroke, Ontario K8A 6W2 **Duties and Responsibilities**: Able to work night shifts and weekends Operate Point of Sale transactions and follow cash procedures Maintain a clean store environment daily Communicate with customers...

  • Guest Service Representative/ Night Auditor

    2 weeks ago

    Pembroke, Canada Comfort Inn Pembroke Full time

    **THE OPPORTUNITY**: GUEST SERVICE REPRESENTATIVE/NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture...

  • Member Service Representative

    3 weeks ago

    Pembroke, Canada Alterna Full time

    **Scope of Position** The Member Service Representative (MSR) provides professional and efficient service to members/clients utilizing sound knowledge of Alterna products and services to fulfill their transactional needs and provide an excellent member/client experience. This role quickly develops a rapport with members/clients and proactively identifies...

  • Member Services Representative

    4 weeks ago

    Pembroke, Canada Planet Fitness - Taymax Group Full time

    Pembroke 1100 Pembroke St E, Pembroke, ON K8A 6Y7, Canada It's fun to work in a company where people truly BELIEVE in what they're doing! - We're committed to bringing passion and customer focus to the business._ We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member...

  • Client Service Representative

    2 weeks ago

    Pembroke, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...