Technical Service Representative

5 days ago

Halifax, Nova Scotia, Canada Xerox Full time
About Xerox

Xerox is a leading provider of document management and printing solutions. With over 100 years of experience, we've continually redefined the workplace experience by harnessing our leadership position in office and production print technology, expanding into software and services to sustainably power today's workforce.

Job Summary

We're seeking a skilled Technical Service Representative to join our team. As a key member of our Technical Customer Services department, you'll be responsible for installation, maintenance, and repair of products and systems, including hardware, software, networking products, and operating systems.

Key Responsibilities
  • Perform routine services to ensure equipment availability to client site users.
  • Operate equipment (printing, scanning, copying) to deliver finished documents as required, including use of finishing devices.
  • Provide primary customer contact for maintenance, production, and supply inventories of assigned equipment.
  • Communicate effectively with on-site client base regarding equipment status and availability.
  • Proactively manage consumables and supplies replacement as required.
  • Provide customer training on assigned products to improve end-user knowledge of equipment functionality.
  • Maintain communication with Managed & Technical Services personnel within assigned area of coverage.
  • Report activities accurately and timely using activity reporting software and tools.
  • Ensure customer satisfaction through proper use of customer management skills and engaging support of other Xerox personnel as required.
  • Develop schedules and implement preventative and corrective maintenance services to maximize equipment uptime and performance.
Requirements
  • Successful completion of technical knowledge test.
  • Valid driver's license for client site visits (company vehicle provided).
  • Previous experience delivering services in an on-site client environment, demonstrating superior customer service skills.
  • Field technician or electrical/mechanical repair experience required.
  • Excellent communication skills in English; French considered an asset.
  • Effective interpersonal skills and ability to interact with diverse client populations.
  • Demonstrated capability in maintenance and repair of electronic/electrical/mechanical printing or computer equipment.
  • Effective organizational skills.
  • PC skills in MS Office applications and Internet navigation.
  • Basic understanding of network printing, job creation, and submission.
  • Ability to manage multiple tasks.
  • Ability to lift and move up to 50 pounds.

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