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Technical Service Representative

2 months ago

Halifax, Nova Scotia, Canada Xerox Full time
About Xerox

Xerox is a leading provider of document management and printing solutions. With over 100 years of experience, we continue to innovate and push the boundaries of what is possible.

Job Summary

We are seeking a Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for installing, maintaining, and repairing our products and systems, including hardware, software, and networking products.

Key Responsibilities
  • Perform routine services to ensure equipment availability to client site users.
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required.
  • Serve as the primary customer contact for providing all maintenance, production, and supply inventories of assigned equipment.
  • Provide appropriate communication, support, and interface to on-site client base as to equipment status and availability.
  • Proactively manage consumables and supplies replacement as required.
  • Provide customer training on assigned products to improve end-user knowledge of equipment functionality.
  • Maintain appropriate communication with Managed & Technical Services personnel within assigned area of coverage.
  • Provide accurate and timely monthly reporting of activities using activity reporting software and tools.
  • Take responsibility for customer satisfaction through proper use of customer management skills and engaging the support of other Xerox personnel as required.
  • Develop schedules and implement preventative and corrective maintenance services to maximize equipment up-time and performance.
Requirements
  • Successful completion of technical knowledge test.
  • Valid Driver's License as this role requires driving to client sites (Company vehicle included).
  • Successful prior experience delivering services within an on-site client environment demonstrating superior customer service skills.
  • Previous field technician or electrical/mechanical repair experience is required.
  • Excellent communication skills in English, French considered an asset.
  • Effective interpersonal skills and behaviors with the ability to interact with a diverse client population.
  • Demonstrated capability in the maintenance and repair of electronic/electrical/mechanical printing or computer equipment.
  • Effective organizational skills.
  • PC skills in MS Office applications, Internet navigation.
  • Basic understanding of network printing, job creation, and submission.
  • Ability to manage multiple tasks.
  • Ability to lift and move up to 50 pounds.