Fitness Support Specialist

2 days ago


Toronto, Ontario, Canada ABC Fitness Full time
About the Role

We are seeking a highly skilled and motivated Fitness Support Specialist to join our team at ABC Fitness. This role will be responsible for providing exceptional customer support to our clients, ensuring they have a world-class experience with our fitness-focused SaaS platform.

Key Responsibilities
  • Respond to customer inquiries and resolve issues related to our platform using our playbooks.
  • Provide trial support and coach customers on how our platform can benefit their business.
  • Evaluate customer feedback and escalate issues or feature requests to our product and development teams.
Requirements
  • 0-2+ years of customer service experience, preferably in the fitness industry.
  • Proficiency in ZenDesk, Hubspot, and Slack.
  • Fitness-related background or certification.
What We Offer
  • A purpose-led company culture with a focus on employee well-being and growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A competitive salary range of $41,000 - $49,400 CAD annually, based on location and experience.
  • A dynamic and supportive work environment with opportunities for professional growth and development.
Why Join Our Team?

At ABC Fitness, we value diversity, equity, and inclusion in all aspects of our organization. We strive to create an inclusive environment where employees feel valued and inspired to reach their full potential. If you are passionate about fitness and customer support, and thrive in a fast-paced and dynamic environment, we encourage you to apply.


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