Strategic Director of Specialty Pharmacy Operations

1 week ago

Mississauga, Ontario, Canada SPS McKesson Specialty Prescription Services Corporation Full time
Job Summary

The Sr. Director, Specialty Pharmacy is a pivotal role in overseeing all aspects of our specialty pharmacy's daily operations and clinical practices. This individual will be accountable for delivering and meeting the financial, business, and people strategic goals and initiatives. The Sr. Director will lead a national team through the achievement of operational excellence, growth, and development, while enabling superior customer experiences and exceptional patient care.

Responsibilities
  • Oversee national pharmacy operations and provide direction on pharmacy strategies, initiatives, and projects across Canada.
  • Responsible for pharmacy operations including implementing departmental initiatives, financial objectives, tracking and reporting on KPIs and ensuring SLAs are met.
  • Lead the national pharmacy team in creating and executing department processes and procedures consistent with the organization's mission and care philosophy.
  • Ensure standardization of processes and smooth rollout of national pharmacy initiatives and programs.
  • Promote collaboration with each Specialty Pharmacy across Canada and other business units to grow the division.
  • Lead and support the development and achievement of strategic objectives and collaborative initiatives across business units.
  • Ensure compliance with Quality Management systems, privacy SOPs, the Colleges of Pharmacy, and other regulatory requirements.
  • Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure that national pharmacy standards and processes are implemented and sustained.
  • Specialty Pharmacy P&L accountability for dispensing revenue, margin, and profitability, forecasting, and LRP planning.
  • Analyze, compile, and draw insights on financial and operational metrics to enhance the pharmacy business and create action plans to capitalize on and grow pharmacy revenue.
  • Ensure accurate monthly pharmacy inventory and reconciliation, compliance, and process audits, inventory metrics at all pharmacy sites.
  • Responsible for Specialty Pharmacy AR. Collaborate with Finance on collections including manage payor audits to reduce and eliminate claw back risk.
  • Drive excellence in Net Promoter Score results from patients, caregivers, and relevant stakeholders.
  • Prioritize patient-centricity and superior customer experiences in all aspects of the pharmacy business.
  • Promote and ensure that the highest quality of care is provided to patients and families.
  • Participate and lead new business development initiatives involving Specialty Pharmacy for existing and potential clients in conjunction with Biopharma & Provider Solutions teams.
  • Attend conferences to gain knowledge and solidify working relationships with navigation, providers solutions, clinics, and physicians.
  • Lead a team in a large multi-level pharmacy division including performance management, talent management, recruitment, engagement, and retention.
  • Provide direction and support to respective regional leads, pharmacy managers, and pharmacy staff.
  • Promote behaviors that uphold McKesson i2Care and iLEAD principles.
  • Ensure company policies and regulatory standards are at the forefront of all activities and decisions.
Requirements
  • Bachelor or Doctor of Pharmacy Degree.
  • A valid license in good standing with the Ontario College of Pharmacists.
  • Previous experience in Specialty Pharmacy or related field.
  • 7-10 years of people and progressive pharmacy management experience.
  • Possess strong working knowledge of Kroll and its capabilities.
  • Able to travel as business needs arise; possess a valid driver's license.
  • Strong leadership skills; can lead, inspire, mentor, develop, and guide a team.
  • Expertise in major therapeutic areas required by Specialty Pharmacy Services.
  • Excellent project management skills and time management skills.
  • A professional, confident, and strategic relationship builder.
  • Strong communication and teamwork skills.
  • Possess finesse to manage relationships internally and externally.
  • Positive, 'can-do' attitude and customer-focused approach.
  • Ability to influence with or without authority.
  • Exercises sound knowledge and good judgment.
  • Accountable and results-oriented.
  • Strong business and financial acumen.
  • Ability to analyze and interpret data and trends and provide insights.
  • Ability to thrive in a fast-paced, challenging, and constantly changing work environment.

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