Director of Specialty Pharmacy Operations
4 weeks ago
At SPS McKesson Specialty Prescription Services Corporation, we are committed to delivering exceptional patient care and advancing healthcare. As the Director of Specialty Pharmacy Operations, you will play a critical role in overseeing the daily operations and clinical practices of our specialty pharmacy. Your primary responsibility will be to ensure the financial, business, and people strategic goals and initiatives are met, while leading a national team to achieve operational excellence, growth, and development.
Key Responsibilities:
- Oversee national pharmacy operations and provide direction on pharmacy strategies, initiatives, and projects.
- Responsible for pharmacy operations, including implementing departmental initiatives, financial objectives, tracking and reporting on KPIs, and ensuring SLAs are met.
- Lead the national pharmacy team in creating, implementing, and executing department processes and procedures consistent with the organization's mission and care philosophy.
- Promote collaboration with each specialty pharmacy across Canada and other business units to grow the division.
- Lead and support the development and achievement of strategic objectives and collaborative initiatives across business units.
- Ensure compliance with quality management systems, privacy SOPs, the Colleges of Pharmacy, and other regulatory requirements.
- Act as a liaison facilitating effective collaboration and communication with key stakeholders and ensure national pharmacy standards and processes are implemented and sustained.
- Specialty pharmacy P&L accountability for dispensing revenue, margin, and profitability, forecasting, and LRP planning.
- Analyze, compile, and draw insights on financial and operational metrics to enhance the pharmacy business and create action plans to capitalize on and grow pharmacy revenue.
- Ensure accurate monthly pharmacy inventory and reconciliation, compliance, and process audits, inventory metrics at all pharmacy sites.
- Responsible for specialty pharmacy AR. Collaborate with finance on collections, including managing payor audits to reduce and eliminate clawback risk.
- Drive excellence in Net Promoter Score results from patients, caregivers, and relevant stakeholders.
- Prioritize patient-centricity and superior customer experiences in all aspects of the pharmacy business.
- Promote and ensure that the highest quality of care is provided to patients and families.
- Participate and lead new business development initiatives involving specialty pharmacy for existing and potential clients in conjunction with Biopharma & Provider Solutions teams.
- Attend conferences to gain knowledge and solidify working relationships with navigation, providers solutions, clinics, and physicians.
- Lead a team in a large multi-level pharmacy division, including performance management, talent management, recruitment, engagement, and retention.
- Provide direction and support to respective regional leads, pharmacy managers, and pharmacy staff.
- Promote behaviors that uphold McKesson i2Care and iLEAD principles.
- Ensure company policies and regulatory standards are at the forefront of all activities and decisions.
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