Hospitality Operations Manager

3 weeks ago


Brantford, Ontario, Canada STACKED PANCAKE AND BREAKFAST HOUSE Full time

As a key member of the STACKED PANCAKE AND BREAKFAST HOUSE team, the Hospitality Operations Manager plays a vital role in ensuring the success of our restaurant. The ideal candidate will possess excellent leadership skills, with the ability to plan and organize daily operations, set staff work schedules, and maintain inventory. Additionally, they will be responsible for monitoring staff performance, recruiting new talent, and providing training to ensure that our customers receive the highest level of service.

Responsibilities:

  • Operations Management: Plan and organize daily operations, set staff work schedules, maintain inventory and control costs, while ensuring health and safety regulations are met.
  • Key Performance Indicators (KPIs): Monitor staff performance, identify areas for improvement, and implement strategies to enhance overall team performance.
  • Service Delivery: Determine services to offer, implement operational procedures, cost products and services, and ensure that customers receive a high-quality dining experience.
  • Supply Chain Management: Negotiate with suppliers to secure the best possible prices and terms.
  • Customer Service: Address customer complaints in a professional and courteous manner.

Requirements:

  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment.
  • Strong organizational and time management skills.
  • Attention to detail and ability to maintain accurate records.


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