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Seasonal Guest Services Ambassador
2 months ago
Role Impact:
To provide exceptional customer service to valued shoppers, community retailers, and business partners. The successful candidate must have availability and flexibility to work days, evenings, weekends, and holidays, to meet the needs of the business and may be required to stand for extended periods of time.
Key Responsibilities:
- Deliver guest services programs on a daily basis to shoppers, including gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information, and promotion of mall events.
- Receive and direct all incoming calls and inquiries via telephone, two-way radio, or visitors, answering questions or forwarding to the appropriate station to ensure inquiries are answered promptly and a high level of customer service is maintained.
- Dispatch Security and Maintenance personnel from a portable radio system.
- Generate weekly reports by accessing relevant information to provide the Guest Services Supervisor with up-to-date status.
- Develop and cultivate relationships with the community and shopping centre retailers to be well-versed in community activities and mall events.
- Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing, and all shopping centre departments at the administrative level.
- Administer gift card sales at Guest Services, overseeing the maintenance of related files, reviewing information in the system, and ensuring accurate record-keeping for accounting and forecasting purposes.
- Maintain the Guest Services database, ensuring customer information is kept current.
- Maintain a log to record up-to-date information regarding special events, promotions, changes, and visitor concerns.
- Communicate with customers on a proactive and regular basis to inform them of pertinent information, enhancing the positive image of the shopping centre and encouraging repeat traffic.
- Assist the Marketing Department with the execution of marketing programs as required.
Requirements:
- Previous experience in the hospitality field is preferred.
- Excellent customer service and interpersonal skills.
- Strong organizational skills and attention to detail, with the ability to multi-task.
- Ability to assess, take initiative, and fulfill customer and tenant expectations.
Why Work with Us:
Cadillac Fairview is a leader in transforming communities. We offer a dynamic work environment, opportunities for growth and development, and a competitive rewards package. Our values guide our actions and decisions, and we strive to exceed expectations.
We are committed to creating a diverse and inclusive environment, and we welcome talented individuals who share our values.
