Customer Service Ambassador
6 days ago
About the Job:
The Ambassador at Reimagined Parking is a vital role that requires excellent communication and interpersonal skills. As a Customer Service Ambassador, you will be the first point of contact for our customers and clients, creating a welcoming atmosphere and ensuring a smooth operation of the parking facility. Your primary responsibility will be to deliver exceptional customer service, exceeding expectations while performing various tasks to maintain a satisfactory customer experience.
Key Responsibilities:
- Provide exceptional customer service, responding to queries, resolving issues, and ensuring customer satisfaction.
- Work closely with fellow team members, including Account Managers, Operations, and Shift Supervisors, to maintain cleanliness and safety standards.
- Manage the flow of incoming and outgoing guests, directing them to available parking spaces and providing assistance as needed.
- Conduct daily patrols, issue warnings for policy violations, and report any incidents or safety concerns to the Manager or Shift Lead.
- Perform vehicle counts to prevent overfilling of parking spaces, maintain parking equipment, and complete general maintenance tasks as directed.
- Assist with administrative tasks, such as email management, data entry, and monthly parking account management.
Requirements:
- Excellent communication and interpersonal skills.
- Previous customer service experience is preferred.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Basic knowledge of the parking system, including adding, canceling, or resetting key cards.
Why Join Us:
Reimagined Parking is an equal opportunity employer, committed to diversity and inclusion. We offer a dynamic work environment, opportunities for growth and development, and a chance to make a difference in the lives of our customers and colleagues.
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