Overnight Technical Support Specialist

3 weeks ago

Cornwall, Canada Xplore Inc. Full time

**Position Overview**:**

Xplore is now hiring Overnight Technical Support Specialists in the Cornwall area.

We are looking for self-disciplined and innovative individuals with exceptional customer service skills who are looking for the opportunity to leverage these competencies. You will be connecting directly with our customers to support in solving the challenges they face. You must be an individual who can learn through multiple development channels, be able to multi-task while dealing with the stress that can be experienced in working from home. You will be ready to tackle this position after completing at-home learning with our robust training program.

Xplore offers a high energy, fast paced work environment where employee opinions and feedback are valued. We offer:

- Competitive compensation package
- $2.50 per hour premium for hours worked on the overnight shift.
- $3.00/hour Bilingual Premium (French/English)
- Bonus incentive opportunities up to $2,800 annually
- Excellent company benefits including health and dental
- Matched participation in group RRSP

**Key responsibilities include**:

- Providing high quality customer service within Xplore’s service level and quality guidelines
- Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations
- Documenting and prioritizing trouble tickets and technical issues on customer accounts
- Maintaining extensive knowledge of technical troubleshooting for Xplore products and staying current on relative technology advancements
- TSS training is required
- Well-developed interpersonal and customer service skills
- Team player
- Dependable
- Strong time management and organizational skills
- Ability to analyze and solve problems
- Great attention to detail
- Ability to prioritize and juggle multiple duties and adapt and function proficiently in a fast-paced work environment
- Strong computer and technical skills
- Solid working knowledge of the Microsoft OS platform
- Meeting all performance targets in current role

Xplorejobs
**Condition of employment**:
Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

**Company Overview**:
Xplore Inc. is Canada’s fibre, 5G and satellite broadband company for rural living. Xplore is committed to the relentless pursuit of an improved broadband experience for all Canadians. Xplore is building a world-class fibre optic and 5G wireless network to enable innovative broadband services for better every day rural living, for today and future generations.

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