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Senior Service Operations Manager
1 month ago
About the Role
BlueCrest is seeking an experienced Senior Service Operations Manager to join our team. As a key member of our leadership team, you will play a critical role in driving service excellence and ensuring seamless delivery of our solutions to customers.
Job Summary
The Senior Service Operations Manager will be responsible for overseeing the day-to-day operations of our service team, including managing schedules, coordinating maintenance activities, and resolving technical issues. You will work closely with our sales team to ensure that customer needs are met and exceeded, and collaborate with other departments to drive business growth and improvement.
Main Responsibilities
- Service Delivery Management
- Oversee the scheduling and coordination of maintenance activities to ensure optimal equipment uptime and performance.
- Manage and resolve technical issues promptly, ensuring minimal disruption to customer operations.
- Develop and maintain strong relationships with key customers, understanding their needs and preferences.
- Work closely with the sales team to identify new opportunities and grow existing customer relationships.
- Provide input and guidance on sales strategies and tactics to ensure alignment with customer needs.
- Collaborate with the sales team to develop and execute plans to meet or exceed sales targets.
- Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
- Monitor and analyze key performance indicators (KPIs) to measure service quality and customer satisfaction.
Requirements
- Leadership and Communication Skills
- Proven track record of leading high-performing teams and driving results-oriented behavior.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Demonstrated expertise in BlueCrest machinery and technologies, with a strong understanding of service operations principles and practices.
- Strong business acumen, with the ability to analyze data and make informed decisions to drive business growth and improvement.
Estimated Salary: $85,000 - $115,000 per annum
About BlueCrest
We are a dynamic and innovative company, dedicated to delivering exceptional service and solutions to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for service excellence, we encourage you to apply for this exciting opportunity.
