Senior Care Operations Manager

2 weeks ago


Toronto, Ontario, Canada ExaCare Full time

We are ExaCare, a pioneering health tech company aiming to revolutionize senior care communities. Our cutting-edge software platform is transforming the industry by enhancing health outcomes and streamlining operations.

As Senior Care Operations Manager, you will play a pivotal role in elevating our customer experience. You will guide customers through onboarding, understand their needs, and ensure they maximize our product's potential.

This challenging position requires excellent communication skills, a deep understanding of our products and services, and the ability to work independently.

Key responsibilities include:

  • Ensuring seamless onboarding experiences for customers
  • Migrating data and providing thorough product training
  • Developing and implementing strategies to drive customer success

You will thrive in this role if you have 2-3 years of experience in customer success, preferably in a startup or fast-paced environment, with a passion for growing into operations or customer success roles.

Additionally, you should be comfortable learning and navigating technical tools and systems, possess strong organizational skills to manage multiple priorities, and demonstrate a genuine commitment to understanding and supporting customer needs.

The ideal candidate will also embrace feedback and actively support skill development among teammates.

We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as opportunities for professional growth and development.



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