Customer Experience Representative

7 days ago

West Kelowna, British Columbia, Canada Schnitzer Steel Industries Inc Full time

About the Role:

The Customer Service Advisor will be an integral part of our retail sales team, providing best-in-class customer care. This role involves working as part of a dynamic team to meet store sales goals, promoting sales and service to customers, and maintaining the excellent standards of all Pick-n-Pull policies and procedures. The ideal candidate will have good people skills, an outgoing friendly positive attitude, and the ability to work retail hours including overtime, weekends, and holidays.

Key Responsibilities:

  • Promote the Pick-n-Pull Safety Culture.
  • Be a team player, working as a member of the team to help achieve sales goals.
  • Maintain a high level of integrity.
  • Provide required information to customers as they enter the store, offering friendly and enthusiastic answers to customer questions.
  • Follow loss prevention, risk control, quality assurance, and proper cash handling procedures at all times.
  • Work as a team towards housekeeping, janitorial, and other duties assigned by the task list.
  • Follow all company policies and procedures.
  • Identify when customer interaction requires assistance from management.
  • Complete sales training and follow the Pick-n-Pull 5 Step Sales Model. Engage in continuous training and education in all areas of the Pick-n-Pull business.

Qualifications:

  • Must work safely at all times.
  • Must have good people skills with an outgoing friendly positive attitude.
  • Able to work retail hours including overtime, weekends, and holidays.
  • Must have reliable means of transportation.
  • Must be able to read, write, and speak in the English language.
  • Bilingual in Spanish a plus, but not required.
  • Be proficient in automotive part/product identification and recognize parts and how they relate to our customer receipts.
  • Follow company dress code policy, maintaining a well-groomed, neat appearance so as to create a favorable impression with customers.
  • Previous experience in a retail environment preferred but not required.

Physical Activities Required to Perform Essential Functions:

Standing, lifting, walking, bending, and stretching are required regularly to perform customer care, product relocation and placement, and environmental health and safety functions.

  • Manual dexterity to maintain the housekeeping of the facility by mopping, sweeping, etc. In conjunction, but not limited to, assigned task list duties.
  • Vision must be sufficient to perform job functions safely as described above.
  • Able to work on feet (stand and walk) for assigned work shift.

Job Conditions:

  • Exposure on a regular basis to outdoor weather conditions.
  • Exposure to occasional noisy conditions and machinery operation.

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