Customer Experience Ambassador

3 weeks ago


Kelowna, British Columbia, Canada EightSix Network Full time

Job Title: Guest Services Representative

Job Summary:

We are seeking a highly skilled Guest Services Representative to join our team at EightSix Network. As a Guest Services Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.

Key Responsibilities:

  • Meet and greet guests, answer inquiries, and provide solutions for any concerns
  • Provide information on current and upcoming events and promotions
  • Explain and enroll customers in the rewards loyalty program
  • Assist in implementing on-site events, promotions, and entertainment initiatives

Requirements:

  • A minimum one year of experience in a related field
  • Proven high level of customer service
  • Organizational, interpersonal, analytical, and communication skills
  • Intermediate knowledge of computer programs and mathematical skills
  • The ability to obtain registration with provincial gaming regulatory body
  • Friendly and personable energy and a willingness to go the extra mile for guests
  • Excellent communicator who can comfortably talk to guests regarding events and promotions
  • Able to juggle multiple tasks, manage time efficiently, and thrive in a fast-paced environment
  • Patient, positive demeanor with everyone you meet

About Us:

EightSix Network is a dynamic and growing company that values its team members. We offer a fun and supportive work environment, opportunities for career advancement, and a comprehensive benefits package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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