Event Technical Coordinator
1 month ago
Job Summary
The Technical Supervisor is responsible for leading floor operations with a focus on customer service, staff leadership, and development. This role oversees the technical team to ensure operational efficiencies and customer satisfaction.
Key Responsibilities
- Set up, operate, and break down intermediate audiovisual equipment accurately and on time.
- Troubleshoot technical issues and resolve problems quickly.
- Ensure equipment security and compliance with company measures.
- Lead the team in proper equipment maintenance, storage, and transportation.
Customer Service
- Provide exceptional service and strive to exceed customer expectations.
- Maintain positive relationships with clients through effective communication.
- Meet with guests to ensure their needs are met and equipment is working properly.
Training and Development
- Assist in training technicians on floor activities and hotel/ENCORE service expectations.
- Serve as a mentor for new hires.
- Model a positive working environment centered around company values.
Operations Management
- Organize daily floor activities to ensure timely setup, refresh, and removal of equipment.
- Perform daily floor management, directing the workflow of technicians and assisting management with labor needs and scheduling.
- Ensure equipment sheets are updated and properly completed.
Job Qualifications
- Bachelor's degree preferred.
- ENCORE Technical Level 3 Certification required.
- 3-5 years of customer service or hospitality experience preferred.
- 3-5 years of audiovisual experience required.
- Knowledge of technical theory and advanced problem-solving skills.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Directs Work
- Decision Quality
- Manages Conflict
- Develops Talent
- Courage
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