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Hotel Front Desk Manager

2 months ago


Edmonton, Alberta, Canada Sawridge Inn and Conference Centre Edmonton South Full time
About the Role

We are seeking a highly skilled and experienced Hotel Front Desk Manager to join our team at Sawridge Inn and Conference Centre Edmonton South. As a key member of our operations team, you will be responsible for ensuring seamless guest experiences and efficient hotel operations.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily hotel operations, ensuring compliance with company standards and regulatory requirements.

Negotiate with Suppliers

Negotiate with suppliers to secure the best possible rates and terms for hotel materials and supplies.

Front Desk Duties

Perform front desk duties, including checking-in and checking-out guests, handling guest inquiries and resolving issues in a professional and courteous manner.

Budgeting and Financial Management

Prepare and manage hotel budgets, monitoring revenues and expenses to ensure financial stability and growth.

Maintenance and Facilities

Arrange for and oversee maintenance activities, ensuring the hotel's facilities are well-maintained and meet company standards.

Customer Service

Address customer complaints or concerns in a professional and timely manner, ensuring guest satisfaction and loyalty.

Requirements
  • Education

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Experience

1 to less than 7 months of experience in a similar role, with a strong background in hotel operations and customer service.

Language

Fluency in English is required.

Work Hours

32 to 35 hours per week.