Financial Collection Representative

3 weeks ago


Mississauga, Ontario, Canada goeasy Full time

Are you looking to launch a successful career in financial services? As a Financial Collection Representative at goeasy Ltd., you will play a vital role in helping our customers achieve their personal and financial goals.

Goneasy Ltd. is one of Canada's fastest-growing companies, recognized as one of North America's Most Engaged Workplaces. We're passionate about fostering a culture where everyone feels seen, heard, and empowered to bring their best selves to work every day.

This dynamic role involves maximizing business revenue through account management and coordinating repayment arrangements for overdue accounts. With comprehensive training programs, you'll gain the skills needed to succeed in this exciting field.

About the Job

Your key responsibilities will include:

  • Demonstrating empathy and understanding towards our customers' situations, needs, and offering solutions
  • Making outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers
  • SUPPORTING retail operations by managing customer accounts and collection activities on delinquent/past due accounts
  • Ensuring exceptional execution results in the collection of our financial loans
  • Documenting collections activities and processes through superior administration skills
About You

To be successful in this role, you'll need to possess excellent communication skills, be people-oriented, and results-driven. Good math skills are also essential for performing basic calculations. Prior experience in call centers, customer service, retail sales, collections, or the consumer loan industry is highly valued.

We offer a competitive salary range of $45,000 - $60,000 per year, depending on your level of experience. Our benefits package includes:

  • A generous base salary
  • A monthly incentive plan
  • RRSP and Employee Share Purchase Plan matching
  • Extended healthcare coverage, including Mental Health and on-demand virtual healthcare
  • 5 personal days, company-paid volunteer days, Sundays off, + paid birthday off in addition to paid vacation days
  • Perkopolis employee discount program
  • Employee discounts on furniture, electronics, and appliances
  • Easyloans – employees have access to loans at lower interest rates
  • Tuition Assistance Program

We're an equal opportunity employer committed to diversity, inclusion, and equal opportunity employment. If you're interested in this exciting opportunity, please submit your application. We look forward to hearing from you



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