Customer Service Representative
4 weeks ago
Randstad Canada is currently recruiting for a dispatcher position on behalf of one of our clients. This is a permanent role that will start as soon as possible.
The team is growing, and we are seeking energetic individuals who are dedicated to ensuring the wellbeing of our clients.
Key Responsibilities:
- Ensuring that all dispatched service requests are complete with all necessary information
- Providing telephone service to our customers
- Registering and validating service and install requests
- Booking appointments as needed
- Assigning service requests to technicians
- Updating systems for ticket and tech tracking and resource management
Requirements:
- Ability to analyze customer needs and take appropriate action to resolve issues efficiently and timely
- Previous experience in a dispatch role is required
- Tech savvy
- Customer service experience required
- Team player
- Good knowledge of Microsoft Office Suite
Why Randstad Canada?
We are committed to fostering a workforce reflective of all peoples of Canada. We are dedicated to creating and maintaining an inclusive and accessible workplace for all our candidates and employees. We ask that all job applications please identify any accommodation requirements to ensure their ability to fully participate in the interview process.
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