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Technical Support Specialist

1 month ago


Saskatoon, Saskatchewan, Canada Tech Edge Ltd Full time
Job Description

At Tech Edge Ltd, we are seeking a skilled Technical Support Agent to join our team. The successful candidate will provide technical assistance and support to users experiencing difficulties with computer systems.

Key Responsibilities
  • Provide technical support and guidance to users via phone, email, or in-person
  • Research and implement solutions to technical problems using user guides, technical manuals, and other resources
  • Collaborate with other technical support analysts to resolve complex technical issues
  • Participate in the development and maintenance of technical documentation and knowledge bases
  • Stay up-to-date with the latest technology trends and advancements in the field
Requirements
  • Education: Other trades certificate or diploma
  • Experience: 1 year to less than 2 years
  • Strong technical skills and knowledge of computer systems and software
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
Working Conditions
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 hours per week