Technical Support Specialist
3 weeks ago
Job Summary
We are seeking a skilled Technical Support Agent to join our team at Tech Edge Ltd. As a Technical Support Agent, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities
- Respond to user inquiries and provide solutions to technical problems
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Troubleshoot and resolve technical problems
Requirements
- Education: Other trades certificate or diploma
- Experience: 1 year to less than 2 years
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week
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