Technical Support Specialist
7 days ago
We are seeking a skilled Technical Support Analyst to join our team at Meera's Infraconstruct Holdings Ltd.
This is a challenging role that requires strong technical skills, excellent communication abilities, and a passion for providing top-notch customer service.
About the RoleThe successful candidate will be responsible for providing technical support to users, troubleshooting computer systems and networks, and supervising other technical support workers.
Key responsibilities include giving access to computer networks, reporting on the performance of computer systems and networks, responding to users experiencing difficulties with computers, consulting user guides and technical manuals to research and implement solutions, and providing advice and training to users in response to identified difficulties.
Additionally, the candidate will be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts, participating in the redesign of applications and software, and supervising other technical support workers in this group.
The ideal candidate will have experience in IT infrastructure management, network administration, and customer service.
Required Skills and QualificationsTo be successful in this role, you will need to possess the following skills:
- Android
- Information Technology Infrastructure Library (ITIL)
- MAC
- Unix
- JavaOS
- Networking software
- Extranet
- Internet
- Servers
- Desktop applications
- Enterprise Applications Integration (EAI)
- File management software
- Mail server software
- Communication software
- 3D graphic software
- Computer-aided design (CAD)
- Wireless networks
- Cloud
- Firewall
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, paid time off, and professional development opportunities.
Other benefits include free parking available, on-site amenities, on-site housing options, paid time off, team building opportunities, and a wellness program.
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